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Service Administration Apprenticeship FORD & SLATER LIMITED

Do you have a passion for all things automotive? Could you deliver a great standard of customer service? Then it’s time you considered a career with Ford and Slater. We are looking for passionate individuals with a love of all things that drive.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Oct 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Days and shifts are to be confirmed

    Total hours per week: 40.0

  • Expected duration

    18 Months

  • Possible start date

    11 Oct 2022

  • Date posted

    09 Aug 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000075629

  • Positions

    1 available

What will the apprentice be doing?

What will you be doing?

Service Administrators are the liaison point between the customer and service technicians working in the garage. They work with customers to determine problems with a vehicle and provide technicians with accurate repair descriptions. Additionally, service administrators are responsible for greeting customers, listening to requests, scheduling appointments, and estimating costs.

Key Accountability & Responsibilities

  • To work as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact.
  • To greet customers in a friendly, professional and courteous manner.
  • To work within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to service level agreements and quality standards to maximise customer satisfaction.
  • To maintain electronic and written records of letters and forms received, information given, services requested and complaints made, to ensure accuracy of information and efficiency when dealing with customers.
  • Encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to the
  • Service Manager/Depot Manager for service improvement.
  • To undertake general administrative duties to ensure the smooth flow of work within the Customer Service Reception.
  • To assist the Service Advisor/Senior Service Advisor to give repair estimates and price quotations and offer repair suggestions.
  • To obtain customer authorisation and order numbers.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Apprenticeship.

This apprenticeship programme is delivered with a blended learning approach and includes a mixture of onsite tutor visits and online tutor led sessions. All delivery is completed in the workplace and you will not need to attend any off-site training.

What is the expected career progression after this apprenticeship?

This is a fantastic opening to gain permanent employment in a varied and ever expanding industry. Ford and Slater has an enviable reputation for well trained, high quality staff and this is a career opportunity not to be missed.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Math's (Grade 4/C) Essential

About the employer

The company was founded in 1928 and has a distinguished history as a franchised commercial vehicle dealer. Ford & Slater was acquired by Peter Strevens in 1991 and the Directors of Ford & Slater comprise Strevens family members and other senior managers. Certain key milestones in recent years include the following: •Over £10 million invested in new dealerships in the last ten years •Eleven dealerships across the East Midlands and East of England, over 525 employees •Seven ATFs across the group •Winner of the Motor Transport Apprenticeship of the Year Award in 2018 •Winner of the PACCAR Financial International Dealer of the Year in 2018 •Noden Truck Centre was acquired in January 2019 •Winner of Retail Sales of the Year in 2018 •Winner of DAF's International Dealer of the Year 2020 As a privately-owned company we take a long-term view. The Company owns the majority of its dealerships, profits have been re-invested since 1991 and security of employment is very important. Our Mission Statement is to exceed our customer’s expectations by offering high quality transport services in an ethical manner at competitive prices. We will achieve this by utilising the synergies within our dealership group, offering innovative solutions and a “one-stop shop” provided by highly motivated and skilled long-term employees, reinvesting profits to provide modern, safe premises. DAF Trucks is our only truck manufacturer relationship, consequently our interests are wholly aligned with DAF Trucks unlike other dealers with competing manufacturer relationships. DAF Trucks is a subsidiary of PACCAR Inc, the worldwide quality leader in the design and manufacture of premium light, medium and heavy-duty commercial vehicles.

Employer

FORD & SLATER LIMITED

Address

Hazel Drive

Narborough Road South

Leicester

LE3 2JG

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Training

Training provider

LEARNING SKILLS PARTNERSHIP LTD

Contact

Holly

Holly.Parkinson@lsprecruit.com

07432840539

Apprenticeship standard

Business administrator

Level 3 (A level)


Employer's Application Instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 04 Oct 2022