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Customer service apprentice Denton Medical Practice

An immediate start with a great opportunity to join a small and friendly team. This is a varied and interesting role where you will assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Oct 2022

Apprenticeship summary

  • Annual wage

    £11,329.50

  • Working week

    Monday to Friday (Negotiable hours between 8.00am - 6.30pm)

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    24 Oct 2022

  • Date posted

    10 Aug 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000075572

  • Positions

    1 available

What will the apprentice be doing?

Administration

  • To have a thorough knowledge of all practice procedures
  • To work in accordance of written protocols
  • Pulling/filing notes for surgeries and update as necessary
  • Filing post in medical records
  • Photocopy as requested

 

Reception

  • Receiving patients consulting with members of practice team
  • Handing completed repeat prescriptions to patient and checking names and address
  • Be able to cover all reception position as necessary
     

Appointments

  • Process appointment requests from patients by telephone, online consultation and in person
  • Deal with visits requests
     

Computer

  • Process patients change of address – computer data and medical records (have knowledge of practice area)
  • Process repeat prescription request in accordance with practice guidelines
     

Telephone

  • Have working knowledge of telephone
  • Cover for telephonist when necessary

 

Other Tasks

  • Clear rooms after surgeries
  • Ensure building security – have thorough knowledge of doors/windows/alarm
  • Make coffee for doctors
  • Any other tasks allocated by managers
     

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer service practitioner level 2 apprenticeship standard

This is a work based qualification with college attendance one day a month.

What is the expected career progression after this apprenticeship?

On successful completion of the apprenticeship there may be an opportunity to progress with the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade C/4 or above) Desired
GCSE or equivalent Maths (Grade C/4 or above) Desired

About the employer

Denton Medical Practice strive to provide the highest quality standards of care. We have a friendly and helpful team of doctors, nurses and reception staff.

Employer

Denton Medical Practice

Address

100 ASHTON ROAD

DENTON

MANCHESTER

M34 3JE

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Training

Training provider

BURY COLLEGE

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College apprenticeship team will then be in touch regarding your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Oct 2022