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Hire Desk Controller Apprentice ASLES (TOOL HIRE & SALES) LTD

Perfect opportunity for someone to get their first role in an office environment completing a customer service apprenticeship. A real varied role that would suit someone that enjoys variety. Based in the the centre of Shifnal near local bus routes and train station

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Closing date: today

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 8-5pm 1 hour to lunch

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    01 Oct 2022

  • Date posted

    10 Aug 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000075350

  • Positions

    1 available

What will the apprentice be doing?

  • First point of contact for customer on phone and face to face 
  • Responding to emails 
  • Answering telephone 
  • Learning about products 
  • Taking messages 
  • Raising hire contracts, invoices and transport notes
  • Creating quotations, hire confirmations and negotiating pricing along with other associated administration tasks
  • Communicating with Management and other members of the team
  • Communicating with suppliers and purchasing 
  • General office duties

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service L2 qualification 

Functional skills if required up to level 2 

What is the expected career progression after this apprenticeship?

Once Apprenticeship has been completed there will be a position available within the company if business allows 


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Team working

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

Things to consider

There will be time that you may be asked to help out in other departments if needed, this is a small company where everyone pulls together when needed

About the employer

Asles is still a family owned and managed company which trades more on personal recommendation for quality, reliability and service rather than being a high profile organisation gained by vastly expensive advertising and promotion. It has always been the Asles motto to offer dedication to customer service and quality of supply, whilst offering that all-important value for money.

Employer

ASLES (TOOL HIRE & SALES) LTD

Address

82 BROADWAY

SHIFNAL

TF11 8AZ

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Training

Training provider

STAFF SELECT LTD

Contact

Karen Jackson

Karen.Jackson@novatraining.co.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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