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IT Support Apprentice (35416) TFS BUYING LIMITED

Working alongside the IT infrastructure and support manager and the IT support technician, this truly is a fantastic opportunity for someone who wishes to develop a career in IT support while working within a fast paced, challenging environment.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Oct 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 9am -5pm

    Total hours per week: 40

  • Expected duration

    2 Years

  • Possible start date

    07 Nov 2022

  • Date posted

    15 Aug 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The main focus of this role will be to assist with infrastructure support across the Group which includes The Fragrance Shop (TFS) and Per-scent (PS), continually assisting in resolving support requests, as well as meeting customer satisfaction and service delivery demands, across both Head Offices and a portfolio consisting of over 200 nationwide stores. The role will assist with upgrade projects such as issuing new IT equipment and appropriately disposing of disused kit. The apprentice will assist by logging tickets and responding to service tickets raised.


• Windows Server 2008 R2 – 2019
• Exchange 365
• Office 365 SharePoint
• Office 365 Teams
• Active Directory
• VPN setup
• Microsoft Office 365/2016/OWA
• Windows Desktop 7, 8, 10
• Mac OSX
• Android, Apple tablets and phones
• EPOS systems
• Cable Patching

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on to see how you would get there and how long it would take.

What training will the apprentice take and what qualification will the apprentice get at the end?

Full apprenticeship training provided, working towards an Advanced Level Apprenticeship gaining a Level 3 qualification in IT support.

What is the expected career progression after this apprenticeship?

Possible progression within the company and progression onto the next level apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Team working, A strong passion for IT, Desire to learn new techniques, Excellent work ethic, Determination to succeed, Ability to work independently


GCSE or equivalent English (Grade A*-C/9-4) Essential
GCSE or equivalent Maths (Grade A*-C/9-4) Essential

About the employer

Established in 1994, The Fragrance Shop is the UK’s leading independent fragrance retailer. We showcase over 130 fragrance brands available in over 200 stores throughout UK, online at, and via our app and mobile site, as well as over the phone. The Fragrance Shop is on a steep growth track with many exciting new development plans on the horizon that will see us expand into new categories starting with beauty in 2017, new customer demographic groups that will come with niche and more premium brands, and into new international markets.




Churchill Point Lake Edge Green Trafford Park Road


M17 1BL

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Training provider


Apprenticeship standard

IT solutions technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Oct 2022