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IT Support Apprentice (Lily Comms) Lily Comms
Estio Training have an exciting new opportunity for an aspiring IT apprentice with Lily - Business Phone Systems and Communications Solutions based in South Leeds.
Closing date: 24 Oct 2022
Apprenticeship summary
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Annual wage
£10,000.00
£10000 - £16,000
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Working week
Monday to Friday 9am to 5pm
Total hours per week: 37.5
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Expected duration
17 Months
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Possible start date
31 Oct 2022
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Date posted
05 Aug 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000074314
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Positions
1 available
What will the apprentice be doing?
- Liaising with customers therefore requiring excellent customer communication skills.
- To develop good working practice to allocation of Equipment to engineers and customers.
- To develop good working relationship with internal office staff and field-based engineers.
- To be able to provide clear and concise documentation of completed allocated work.
- To be able to liaise with ICT Plus Cloud based Communication’s technical support help desk to provide solutions to rectify problematic faults.
- To work closely with Administration team to ensure accurate recording of all engineering activities.
- To work closely with other engineers to continually pursue self-development through in house training and to also assist in the development and training of other engineers.
- Resolving customer problems both directly from customers and through technical escalation.
- Implementing fixes and solutions where appropriate, either via discussing directly with the customer, via email, via remote access or onsite.
- To provide a fault resolution service at customer's premises, working as a team or working individually.
- To assist other Technical staff and engineers involved in projects, and to work with management in the assignment of technical tasks where required.
What training will the apprentice take and what qualification will the apprentice get at the end?
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance.
- Maintain regulatory, legal and professional standards.
- Support the information systems needs for your business.
- L3 national certificate.
What is the expected career progression after this apprenticeship?
The role offers long term security and the opportunity to progress into a permanent position. With potentially an opportunity to progress onto a level 4 Network Engineering course with Estio Training.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential
About the employer
Employer
Lily Comms
Address
Global Avenue
Leeds
LS11 8PR
Contact
Rachel Harati
0113 3500 333
Training
Training provider
ESTIO TRAINING LIMITED
Apprenticeship standard
Information communications technician
Level 3 (A level)
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