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IT Support Apprentice (Lily Comms) Lily Comms

Estio Training have an exciting new opportunity for an aspiring IT apprentice with Lily - Business Phone Systems and Communications Solutions based in South Leeds.

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Closing date: 24 Oct 2022

Apprenticeship summary

  • Annual wage


    £10000 - £16,000

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    31 Oct 2022

  • Date posted

    05 Aug 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Liaising with customers therefore requiring excellent customer communication skills.
  • To develop good working practice to allocation of Equipment to engineers and customers.
  • To develop good working relationship with internal office staff and field-based engineers.
  • To be able to provide clear and concise documentation of completed allocated work.
  • To be able to liaise with ICT Plus Cloud based Communication’s technical support help desk to provide solutions to rectify problematic faults.
  • To work closely with Administration team to ensure accurate recording of all engineering activities.
  • To work closely with other engineers to continually pursue self-development through in house training and to also assist in the development and training of other engineers.
  • Resolving customer problems both directly from customers and through technical escalation.
  • Implementing fixes and solutions where appropriate, either via discussing directly with the customer, via email, via remote access or onsite.
  • To provide a fault resolution service at customer's premises, working as a team or working individually.
  • To assist other Technical staff and engineers involved in projects, and to work with management in the assignment of technical tasks where required.

What training will the apprentice take and what qualification will the apprentice get at the end?

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.
  • L3 national certificate.

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position. With potentially an opportunity to progress onto a level 4 Network Engineering course with Estio Training. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Analytical skills, Team working, Initiative, Understanding of IT industry, Interpersonal skills, IP and VoIP skills


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

About the employer

Lily is an award-winning communications and IT Solutions Company who work with businesses to support their everyday ever-changing requirements. Lily strive to build businesses the perfect Communications or IT Solutions, to boost performance, efficiency and bottom line.


Lily Comms


Global Avenue


LS11 8PR


Rachel Harati

0113 3500 333

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

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