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Customer Experience Apprentice - Automotive Athlon Mobility Services UK Limited (Mercedes-Benz)

Working in a dynamic and energetic team answering our customer’s queries, support needs with a high degree of customer focus and problem solving. No ordinary role – you will get to know our customers, systems and services very well this role is a launch pad into all specialities within Athlon which is part of the Mercedes-Benz Group of companies.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2022

Apprenticeship summary

  • Annual wage

    £18,000.00

    Annual pay review in place, discount schemes and access to Costco membership as well as other benefits. Access to the pension scheme is available.

  • Working week

    Monday to Friday - 0830am to 1700pm - 25% formal learning. After initial period flexible / hybrid working a possibility.

    Total hours per week: 37

  • Expected duration

    18 Months

  • Possible start date

    01 Nov 2022

  • Date posted

    08 Aug 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000073736

  • Positions

    2 available

What will the apprentice be doing?

  • In this role the apprentice will be expected to undertake a mixture of administration tasks within the Customer Experience department.

  • They will carry out a range of duties supporting our customer throughout the lifecycle of their finance agreement.  

  • On a day to day basis the key responsibility is to record all customer contacts in our systems; processing customer enquiries and providing resolution in a fair and transparent manner.

  • Apprentices will be expected to work from the Milton Keynes offices and will be provide with equipment and training to carry out the role.
  • Working as part of an energetic (some times noisy) team
  • Taking personal responsibility for problem solving and give our customers and drivers an exceptional experience.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • 18 month programme* combining industry leading content and coaching
  • Participants gain the Data Technician Level 3 apprenticeship qualification

What is the expected career progression after this apprenticeship?

  • Athlon is a growing brand in the UK delivering business to business car leasing - as a growing team we are constantly looking for the right candidates to fill vacancies.
  • Being an Athlon apprentice puts you to the top of our preferred selection list - demonstrate the right skills and attitude in your apprentice scheme - makes you an ideal candidate as we grow.
     

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Patience, Motor Industry awareness, Self motivating / learner

Qualifications

GCSE or equivalent English (Grade C Grade (4/5)) Essential
GCSE or equivalent Maths (Grade C Grade (4/5)) Essential
GCSE or equivalent Any other subject (Grade C Grade (4/5)) Desired

Things to consider

We are not looking for specific experience – we are looking for a passion and drive to grow with us and learn as you do. Our key criteria for an apprentice is commitment to succeed and dedication to learning, developing and growing

About the employer

Athlon UK is wholly owned by Mercedes-Benz, As the new kid on the block we get to act like an exciting new start up business but with the backing of a huge global company – one who can track their heritage all the way back to the invention of the first car! With a growing fleet, new products and an energetic team motivated to give unrivalled customer service, we are here to challenge the bigger players in the Leasing Company Space

Employer

Athlon Mobility Services UK Limited (Mercedes-Benz)

Address

The Cube, 2 Bransworth Avenue

Brinklow

Milton Keynes

MK10 0DD

Contact

Ciara Tee

Ciara.Tee@hays.com

01908 870 250

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Training

Training provider

MULTIVERSE GROUP LIMITED

Apprenticeship standard

Data technician

Level 3 (A level)

Employer's Application Instructions

Hays are helping Athlon find the ideal candidate - their website is easy to navigate and use - but if there are issues contact Ciara via email Ciara.Tee@Hays.com or phone 01908 870 250

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Oct 2022