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Apprenticeship - School & Tutor Experience Coordinator PEARSON PLC

The School & Tutor Experience Coordinator will be accountable for supporting and engaging with internal colleagues, our school customers, and tutors to provide a high-quality business administration service.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Aug 2022

Apprenticeship summary

  • Annual wage


    20,000 to 22,000

  • Working week

    Monday to Friday 9 am to 5 pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    07 Sep 2022

  • Date posted

    6 days ago

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Investigating and responding to queries from schools via phone calls, CRMs, emails, team meets
  • Working directly with individual schools, senior leaders, teachers, Lead Tutors, and Tutors to resolve escalated problems.
  • Assist colleagues within the wider team by providing administration support
  • Carry out other reasonable activities as requested by the Schools & Tutor Relationship Manager

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator standard which includes,

Level 2 functional skills in maths and English (if required)
End-Point Assessment (EPA)

Our delivery model is monthly-Tutor-led 1-day seminars remotely. 

The administration role may be a gateway to further career opportunities, such as management or senior support roles.

What is the expected career progression after this apprenticeship?

Joining our Pearson family can provide you with unlimited and truly global career progression options

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working


GCSE or equivalent Maths and English (Grade 4-9 or A-C) Essential

Things to consider

Flexible options for work-from-home days. A starting holiday of 25 days plus UK public holidays, and you’ll earn 1 additional day’s holiday per year you work with us. A generous pension scheme where we match and double what you contribute. Maternity, paternity, and family care leave as well as flexible work policies. Shares and stock purchase options. Healthcare and dental plans, and an employee wellbeing assistance programme for you and your family to help balance work, family and personal life. Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts.

About the employer

As an Approved Partner of the government’s National Tutoring Programme. The service commenced in 2020-21 to make high-quality online tuition available to state-maintained primary and secondary schools to provide additional support to help pupils who have missed out the most because of the impact of the Covid Pandemic In response to the success of the service and a changing funding landscape, Pearson launched its own Direct to Schools Online Tutoring service in 2021-22.




80 Strand



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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 17 Aug 2022