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The Wood Shack Customer Service apprenticeship THE JERICHO FOUNDATION

We are looking for apprentices to join our Wood Shack social enterprise in Sutton Coldfield. You will work with our friendly team for 12-15 months and be supported to achieve a level 2 qualification in customer service.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Oct 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Weekly rota in place across 7 days. Shifts are currently Monday to Saturday 8.00am to 4pm. Opening hours and days may change so this could affect working hours

    Total hours per week: 30.0

  • Expected duration

    12 Months

  • Possible start date

    02 Oct 2022

  • Date posted

    04 Aug 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

·        Loading and unloading vehicles

·        Collecting wood from customers

·        Sorting and processing collected items

·        Keeping the warehouse clean and tidy and tidy and following strict Health and Safety procedures

·        Serving customers

·        Using tools to make items out of the wood

·        Any other duties requested by the Line Manager

What training will the apprentice take and what qualification will the apprentice get at the end?

You will be supported to achieve a level 2 qualification in Customer Service. This training will be delivered on a regular basis at the workplace by a Gordon Franks Training assessor with time given to complete the coursework during working hours.

What is the expected career progression after this apprenticeship?

By the end of the apprenticeship, we will help you identify future career routes and with applications for jobs and/ or other training courses.

Requirements and prospects

Desired skills and personal qualities

You will build work skills


GCSE or equivalent English and Maths (Grade 1-3) Desired

Things to consider

The role will be a mix of working indoors and outdoors. The outdoor element will involve being out in all weathers and appropriate clothing will be provided. The role will also involve acting as a driver's mate and going on to construction sites. The role will involve lifting wood and wood products so an element of physical fitness is required

About the employer

At JERICHO we use enterprise to change lives. We do this by running a diverse range of social enterprises and social projects which help people become fulfilled, skilled and employed. The ReUsers rescues, restores and recycles second hand items. Our ethos is that “second hand can be first choice” and we prevent around 250 tonnes of waste entering landfill every year. Our site is split into different departments including antiques, bikes, electricals, furniture, garden and sports.




The Wood Shack

Norris Way

Riland Industrial Estate

B75 7BB


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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Due to funding criteria, we can only consider applications from people who live within the boundary of the Royal Town of Sutton Coldfield. Please apply via our website and we will invite you to come and meet us and look round the business.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Oct 2022