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Apprentice Software & Technical Support Technician (Permatek) Permatek

Estio Training have an exciting new opportunity for a Technical Support Engineer with Permatek Limited a workforce management software company based in Standish, Wigan.

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Closing date: 17 Oct 2022

Apprenticeship summary

  • Annual wage


    £9379.50 - £12,000

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    24 Oct 2022

  • Date posted

    04 Aug 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Providing efficient support to customers.
  • Installing server, client software, configuring, and maintaining IT systems.
  • Remote troubleshooting of hardware and software problems.
  • End user Training delivery remote initially.
  • Writing/Editing User Manuals.
  • Producing Video Tutorials.
  • Maintaining Customer Support Helpdesk system.
  • Onsite Hardware Installation,Configuration.

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
    Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position. In a fast growing company the right employee with drive and ambition can be a huge part in future growth.

Requirements and prospects

Desired skills and personal qualities

Team working, Customer service experience, Strong IT skills, Excellent communication skills, Work independently, Great at working to deadlines, Time management skills, Enthusiastic attitude, High motivation, Willing to go the extra mile, Engaged with technology


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

The is an incredibly varied role giving the successful candidate the opportunity to be involved in numerous areas within our business including Software installation and configuration, End User Training and Customer Support.

About the employer

We supply, install, and provide ongoing support for Time and Attendance and Workforce Management solutions. Our software systems include client server applications together with web and mobile applications. We use proximity and biometric terminals as a method of data capture together with mobile applications. We also provide door entry systems linked into the same software.




Atlas House





Lois Sharland

0113 3500 333

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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