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Apprentice IT Support (Central Computers) Central Computers

Estio Training have an exciting new opportunity for an aspiring IT Support Apprentice with Central Computers a company providing IT Support , Repair ,Configuration ,PC’s and Laptops to the people of Businesses. This role is based in Romford Essex.

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Closing date: 17 Oct 2022

Apprenticeship summary

  • Annual wage

    £15,000.00

    £15,000 - £20,000 Depending on experience.

  • Working week

    Monday to Friday 9am to 5pm – Flexible.

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    24 Oct 2022

  • Date posted

    04 Aug 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000073385

  • Positions

    1 available

What will the apprentice be doing?

The work we do is carried out in a mixture of face to face in our office or on customer site, remotely, by video call, or by phone.

  • General sales this requires product knowledge and understanding of specifications and what products to recommend and quote.
  • Stock ordering booking in.
  • PC’s  creating pricelist and sales sheet / parts picking for orders.
  • Producing invoices and taking payments.
  • PC PDI technical check after machines have been built.
  • Repairs  machine booking in. Repair booking out – including technical check paperwork contacting customer during their repair and on completion.
  • Laptop setup and machine personalisation.
  • Data transfer.
  • Data recovery.
  • Bench time support basic IT support to install printers configure email accounts and general user support assisting customers with information on how to carry out some procedures.
  • Laptop hardware repair ordering and installation of replacement screens and keyboard.
  • Call logging for business support work and escalation to relevant engineer.
  • 1st Line support tasks.
  • Logical diagnosis of issues to be outside of competency to escalate the issue to other team members.
  • Routine tasks such as backup checks.
  • Site work including installation support of domestic pcs and small non server networks.
  • Network printer installations and configurations.
  • Domain machine connection, password changes and general user administration.

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
    Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Problem solving skills, Analytical skills, Team working, Able to work independently, Able to work to deadlines, Good communication skills, Strong Interest in IT, Enthusiasm for the job, Motivated, Reliable, Tidy appearance, Approachable and friendly

Qualifications

GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

Throughout the apprenticeship we will endeavour to provide exposure to all aspects of the IT support, service and supply that we carryout in the business. There will be opportunities to be involved in work that is not within the expectation guidance below and we will provide more training and support when these opportunities arise.

About the employer

Central Computers UK Limited are a small family company owned by husband and wife team since 2002. For the last 20 years we ran a retail shop providing equipment to and supporting the local community with their computer needs. Unfortunately, due to various changes in climate, exacerbated by Covid, we have had to close the shop but still provide these services from our office in Hornchurch, Essex.

Employer

Central Computers

Address

Suite 5, Park Mews ,15b Park Lane

Hornchurch

Essex

RM11 1BB

Contact

Jessica Hargraves

jessica.hargraves@estio.co.uk

0113 3500 333

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Training

Training provider

ESTIO TRAINING LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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