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Customer Service Practitioner Apprenticeship Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust

This is an exciting opportunity to work within a friendly and supportive team. You will be part of a wider team providing reception, clerical and admin support. We are seeking enthusiastic, proactive, and motivated candidates, who can demonstrate excellent communication and organisational skills to join busy teams.

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Closing date: 23 Aug 2022

Apprenticeship summary

  • Annual wage

    £9,379.50

    Rising to the National Minimum wage for age after 12 months.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    37.5 hours per week Monday to Friday. Shifts to be confirmed

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    5 days ago

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000073034

  • Positions

    14 available

What will the apprentice be doing?

This is an exciting opportunity to work within a friendly and supportive team. You will be part of a wider team providing reception, clerical and admin support. This represents an opportunity for the right candidate to be trained with a view to employment should a suitable position become available.

 

We are seeking enthusiastic, proactive, and motivated candidates, who can demonstrate excellent communication and organisational skills to join busy teams.

 

This is an essential and demanding role, providing a welcoming, courteous, friendly and professional service to’ staff and visitors, either in person or via the telephone.

 

The successful candidate will assist the team to access information, plan meetings, take minutes and organize diary appointments. They will provide a range of administration duties, utilising Microsoft systems, basic computer skills are therefore essential.

 

The course provides excellent opportunities for personal and professional development & real business experience from day one. As a Customer Service apprentice your exact duties will vary depending on what work area you are based within. Apprenticeships combine on-the-job (workplace) and off-the-job (learning provider) training; on-the-job learning is time spent at work, developing skills and gathering evidence towards a work-based qualification.  The off-the-job learning is time spent working towards the required knowledge and skills. If you require functional skills, you will also be given paid time for these sessions.

•    For an individual to gain a nationally recognised qualification.

•   To enhance knowledge & understanding of working for an NHS employer.

•   To gain recognition for competencies used in a workplace.

•   To develop and demonstrate the under-pinning knowledge required in this role.

•   Providing recognition of prior learning for future learning (RPL).

•   Provide a foundation for further development.

•   General administrative and clerical support.

•   Answer telephone; deal with queries and direct calls.

•   Preparing and updating files in a provided format and entering data in IT based system.

•   Tracking tasks to agreed timescales.

•   Prepare letters and emails as directed.

•   Receive and sort mail and deliveries.

•   Schedule appointments and minute meeting.

•   Provide reception area duties.

•   Recording and monitoring data.

•   General duties will include typing of correspondence, reports, spreadsheets, memos, emails, diary management, placing orders as required for stationery or equipment.

 

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Standard.

Delivered in the Workplace.

What is the expected career progression after this apprenticeship?

The opportunity to become a permanent member of staff for the right candidate.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Patience

Qualifications

GCSE or equivalent English and maths (Grade 4-9 (A*-C) or equivalent) Essential

Things to consider

All offers of employment will be subject to suitable completion of an enhanced DBS Check.

About the employer

Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust is one of the largest mental health and disability Trusts in England employing more than 7,000 staff, serving a population of approximately 1.7 million, providing services across an area totalling 4,800 square miles. It works from over 70 sites across Cumbria, Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside and Sunderland. It also has a number of regional and national specialist services. The Trust works from more than 70 sites across Cumbria, Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside and Sunderland. We also run a number of regional and national specialist services. Along with partners, we deliver support to people in their own homes, and from community and hospital-based premises. We have more than 8,000 people working for us and a budget of over £500 million. The services we provide are divided into four sections, which are organised geographically into “locality care groups”. These are known as North, Central, South and Cumbria.

Employer

Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust

Address

St. Nicholas Hospital

Jubilee Road

Newcastle upon Tyne

NE3 3XT

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Training

Training provider

DERWENTSIDE COLLEGE

Contact

Apprenticeship Recruitment Team

apprenticeships@derwentside.ac.uk

+441207585914

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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