Customer Service Practitioner Apprenticeship Cumbria, Northumberland, Tyne & Wear NHS Foundation Trust
This is an exciting opportunity to work within a friendly and supportive team. You will be part of a wider team providing reception, clerical and admin support. We are seeking enthusiastic, proactive, and motivated candidates, who can demonstrate excellent communication and organisational skills to join busy teams.
Closing date: 23 Aug 2022
Rising to the National Minimum wage for age after 12 months.
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
Total hours per week: 37.5
Possible start date
05 Sep 2022
5 days ago
Level 2 (GCSE)
What will the apprentice be doing?
This is an exciting opportunity to work within a friendly and supportive team. You will be part of a wider team providing reception, clerical and admin support. This represents an opportunity for the right candidate to be trained with a view to employment should a suitable position become available.
We are seeking enthusiastic, proactive, and motivated candidates, who can demonstrate excellent communication and organisational skills to join busy teams.
This is an essential and demanding role, providing a welcoming, courteous, friendly and professional service to’ staff and visitors, either in person or via the telephone.
The successful candidate will assist the team to access information, plan meetings, take minutes and organize diary appointments. They will provide a range of administration duties, utilising Microsoft systems, basic computer skills are therefore essential.
The course provides excellent opportunities for personal and professional development & real business experience from day one. As a Customer Service apprentice your exact duties will vary depending on what work area you are based within. Apprenticeships combine on-the-job (workplace) and off-the-job (learning provider) training; on-the-job learning is time spent at work, developing skills and gathering evidence towards a work-based qualification. The off-the-job learning is time spent working towards the required knowledge and skills. If you require functional skills, you will also be given paid time for these sessions.
• For an individual to gain a nationally recognised qualification.
• To enhance knowledge & understanding of working for an NHS employer.
• To gain recognition for competencies used in a workplace.
• To develop and demonstrate the under-pinning knowledge required in this role.
• Providing recognition of prior learning for future learning (RPL).
• Provide a foundation for further development.
• General administrative and clerical support.
• Answer telephone; deal with queries and direct calls.
• Preparing and updating files in a provided format and entering data in IT based system.
• Tracking tasks to agreed timescales.
• Prepare letters and emails as directed.
• Receive and sort mail and deliveries.
• Schedule appointments and minute meeting.
• Provide reception area duties.
• Recording and monitoring data.
• General duties will include typing of correspondence, reports, spreadsheets, memos, emails, diary management, placing orders as required for stationery or equipment.
What training will the apprentice take and what qualification will the apprentice get at the end?
Customer Service Practitioner Standard.
Delivered in the Workplace.
What is the expected career progression after this apprenticeship?
The opportunity to become a permanent member of staff for the right candidate.
Requirements and prospects
Desired skills and personal qualities
Things to consider
About the employer
Apprenticeship Recruitment Team
Customer service practitioner
Level 2 (GCSE)