Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

IT Technical Support Apprentice Magna Academy

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as a Technical Support Apprentice.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Aug 2022

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday. Exact shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    31 Aug 2022

  • Date posted

    03 Aug 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000073032

  • Positions

    1 available

What will the apprentice be doing?

Service Desk and Technical Assistance:
• First line ‘break-fix’ assistance to school based users as directed by the site Service Desk queue
• Use the service desk software to report, log and correspond to requests
• Communicate with school-based staff to inform them of action and progress of reported problems
• Assist school-based staff and students with technical issues*
• Provide high levels of customer service

Hardware/Software Support and Fault Diagnosis:
• First line support for workstation and laptop support. Assessment and resolution of hardware/software issues
• First line support for printers. Basic assessment and resolution of hardware issues
• First line support for ICT peripheral devices (USB devices, Scanners, tablets etc)* Assessment of hardware/software issues
• First line support for interactive whiteboards and projectors. Basic assessment and resolution of hardware issues
• First line support for wireless access points and hardwired network points. Basic assessment and resolution of issues
• Complete trouble-shooting tasks on supported infrastructure as directed by the service desk.
• Test and change cables as required. (Network, USB, serial, parallel etc)
• Change and diagnose hardware equipment as directed by the service desk

Routine Maintenance and Service Tasks:
• Complete software installations on workstations and laptops as directed by the service desk
• Complete deployment of images to workstation or laptops as directed by the service desk
• Change and replace printer consumables, paper as required
• Restore workstation/laptop images as directed by the service desk
• Complete Active Directory maintenance tasks as directed by the service desk
• Complete backup restores as directed by the service desk
• Complete routine hardware/software maintenance tasks as directed by the service desk
• Report breakages, vandalism or reoccurring problems to the service desk
• Maintain school asset record systems

What training will the apprentice take and what qualification will the apprentice get at the end?

Information communications technician Level 3.

The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician.


The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.

Computer Fundamentals & Security:
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services:
An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols.


Communication in Support:
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

What is the expected career progression after this apprenticeship?

Ongoing development and support.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Administrative skills, Analytical skills

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

Magna is a comprehensive secondary school situated in Poole, on the beautiful Dorset coast. We have served students aged 11-18 and their families since we first opened in September 2013. At Magna, we take great pride in being a responsible and encouraging community, recognised twice by Ofsted as an Outstanding educational environment. We want to help our students realise their full potential and, in doing so, enrich the world around them. We want our students and staff to be role models in our community and to make positive differences in their own lives and the lives of those with whom they connect.

Employer

Magna Academy

Address

Magna Academy

Poole

BH17 8RE

You must have JavaScript enabled to view a map of the location


Training

Training provider

THE IT SKILLS MANAGEMENT COMPANY LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Aug 2022