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IT Support Apprentice E-TECH SOLUTIONS(LINCS) LTD

Are you ready to get your career started in IT? Lifetime, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Support Apprentice.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Aug 2022

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    37.5 Hours - Exact shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    22 Aug 2022

  • Date posted

    03 Aug 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000073001

  • Positions

    2 available

What will the apprentice be doing?

Your main roles and responsibilities will include:
• Point of contact for all incoming support tickets
• Log and manage all reactive service calls onto the service management system
• Passing assessed tickets through to appropriate 2nd level support
• Establish and maintain high levels of process documentation relevant to the role
• Meet personal and team productivity and quality targets in line with Service Centre targets
• Taking receipt of system generated email and phone call tickets into the Service Centre
• Complete all aspects of apprenticeship programme.
• Becoming a valued part of the IT Support team.
• Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients.
• Learning how to handle telephone support calls as well as incoming helpdesk emails.
• Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary.

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician.


The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.

Computer fundamentals & Security:
Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.

Introduction to Networking & Cloud Services:
An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols.

Communication in Support:
Support in IT requires good communications skills. Develop your communications skills by exploring the best practices of support.

What is the expected career progression after this apprenticeship?

Full-time role available for the right person upon successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

Delivering computer and network services to local businesses, with over 50 years combined experience in IT support, network support, website design and software programming.

Employer

E-TECH SOLUTIONS(LINCS) LTD

Address

165-167 Cleethorpes Road

Grimsby

DN31 3SD

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Training

Training provider

THE IT SKILLS MANAGEMENT COMPANY LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Aug 2022