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Business Renewals Specialist Apprentice B D R VOICE & DATA SOLUTIONS LTD

Do you want to be the next big thing in sales? Do you have an interest in technology? Want to combine the two and earn while you learn?

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Aug 2022

Apprenticeship summary

  • Annual wage

    £12,000.00

  • Working week

    Monday-Friday 9.00-17.30

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    22 Aug 2022

  • Date posted

    5 days ago

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000072975

  • Positions

    1 available

What will the apprentice be doing?

We are seeking a highly motivated team member to join us as a Renewals Coordinator. You will be involved with the IT, Telecoms, Mobile, Network Services, Maintenance renewals for the groups clients. As a Renewals Coordinator you will be involved in maximising the profitability of the renewals portfolio.

You will be ensuring information is documented and communicated effectively internally and to suppliers and customers. You will receive all the training you need and plenty of experience with this role. You will ensure the client receives excellent service and a professional experience.

• Communicating with existing clients with renewal quotes
• Conducting research on renewals.
• Establishing possible upgrade / refresh opportunities to pass on to the account managers
• Negotiating with suppliers to get the best renewal prices
• Making sure the renewal database is kept up to date
• Assist with inputting sales orders on to our central system
• Providing update communications to clients regarding their orders.
• Handling website chat, email and telephone enquiries

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 IT technical salesperson

Sales Concepts
This module provides learners with an understanding of the various concepts involved in the sales process.
Key Topics:
• Principles and ethics of sales
• Delivering value to the customer
• Sales life cycle
• Sales techniques and processes

This module provides learners with a practical understanding of the fundamentals of computer systems


Key Topics:
• Basic elements and architecture of computer systems
• Principles of secure coding
• Data storage
• Networking

Sales Techniques - This module provides learners with a practical understanding of sales techniques.
• Negotiating sales
• Handling objections
• Closing Sales

Business Context - This module provides learners with an understanding of the wider business context as related to sales.
• Business systems life cycle
• Business strategy
• The role of IT within a business
• Organisational procedures

Microsoft 365 Fundamentals - This module will prove that you understand cloud concepts; core Microsoft 365 services and concepts;
security, compliance, privacy and trust in Microsoft365; and Microsoft 365 pricing and support.
• Understand cloud concepts
• Understand core Microsoft 365 services and concepts
• Understand security compliance, privacy and trust in Microsoft 365
• Understand Microsoft 365pricing and support

Communications - This module provides learners with a practical understanding of the various methods and techniques of communications used in the business context
• Unified communications
• Cultural awareness
• Interpersonal skills
• Written communications

What is the expected career progression after this apprenticeship?

There is a potential full time position available on successful completion of the apprenticeship programme.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Number skills

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

The BDR Group is an award-winning IT & Communication company operating throughout the UK and Europe from multiple sites. BDR was founded in 1991, and we are proud to say we’re still owned by our founding members. Family is at the heart of what we do, which means we treat our employees the same. We are an ever-growing business with possible future personal development opportunities.

Employer

B D R VOICE & DATA SOLUTIONS LTD

Address

CASPIAN HOUSE

TIMOTHYS BRIDGE ROAD

STRATFORD UPON AVON

CV37 9NR

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Training

Training provider

THE IT SKILLS MANAGEMENT COMPANY LIMITED

Apprenticeship standard

IT technical salesperson

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Aug 2022