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Customer Service Advisor Apprentice MARLEY LIMITED

To work within the Customer Service team to deliver Service Excellence. The job requires a thorough understanding of the sales order processing procedures, aftersales procedures and the pricing mechanisms in place within Marley Ltd . Working in conjunction with the external sales team, they should promote sales and additional sales opportunities.

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Closing date: 26 Aug 2022

Apprenticeship summary

  • Annual wage

    £12,000.00

    The starting salary is £12,000 but the company could pay up to £15,000 depending on experience.

  • Working week

    Monday - Thursday shifts will be either (9:00am to 5:00pm) or (8:00am to 4:00pm) Friday either (8:00am - 3:00pm) or (9:00am to 4:00pm) 30 minute break

    Total hours per week: 36.5

  • Expected duration

    12 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    02 Aug 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000072816

  • Positions

    2 available

What will the apprentice be doing?

Establish and maintain excellent working relationships with account customers, whilst remaining flexible to be able to cover other regional areas during busy periods.

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
  • De-escalate situations involving dissatisfied customers, offering assistance and support.
  • Handling calls from customers and have the confidence to inform them about the company’s new products, services, and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Review customer accounts, providing updates and information about pricing, delivery information and stock positioning
  • Collaborate with colleagues to improve customer service

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practioner Level 2 
  • EPA
  • Functional Skills in English and Maths if needed 
  • Off the job training 

What is the expected career progression after this apprenticeship?

Full time position available upon successful completion of the apprenticeship 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Patience

Qualifications

GCSE or equivalent English and Maths (Grade 4/C or above) Desired

Things to consider

Please do not apply directly to the company any direct applicants will be discarded

About the employer

Marley is a UK leader in the manufacture and supply of pitched roof systems to the construction market through three main channel partners, comprising builders' merchants, roofing merchants and roofing contractors. Marley has a highly respected brand with a near 100-year heritage and is widely recognised in the UK roofing industry for its complete roofing range and system, service, reputation and quality.

Employer

MARLEY LIMITED

Address

LICHFIELD ROAD

BRANSTON

BURTON ON TRENT

DE14 3HD

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Training

Training provider

JUNIPER TRAINING LIMITED

Contact

Harrison Baker

harrison.baker@junipertraining.co.uk

07923209240

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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