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Suzuki Parts & Aftersales Advisor Apprenticeship (Customer Service Level 2) BROAD OAK MOTOR GROUP LIMITED

We are looking for the next generation of enthusiastic and hardworking customer service apprentices that share our passion for the automotive industry and delivery of the best possible customer service. The successful candidate will work towards a level 2 customer service practitioner qualification on a remote basis over a 12 month period.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Nov 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    40 hours between 8am-6pm Mon - Sat

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    02 Dec 2022

  • Date posted

    04 Aug 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000072803

  • Positions

    1 available

What will the apprentice be doing?

A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.
They will handle administrative and customer relations aspects of service department operations.
Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:
• Interpreting customer concerns and comments and liaising with technicians
• Booking/scheduling vehicle services
• Liaising with customers about any additional work required
• Estimating time and costs associated with repairs
• Handling customer complaints
• Responding to customer requests
• Tracking the vehicle through the workshop

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Standard - 12 months

What is the expected career progression after this apprenticeship?

Possible permanent role upon successful & satisfactory completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness

Qualifications

GCSE or equivalent Maths & English (Grade 3) Essential

Things to consider

Candidates are advised to apply as soon as possible as the employer will start to interview when applications are received. This may mean the vacancy may close before the date advertised.

About the employer

The Volkswagen, Suzuki, Kia and Nissan brands that we represent are respected globally for building the most innovative and reliable cars and here at Broad Oak Motor Group we always ensure that you receive the finest service and after sales care that you would expect from an authorised main dealer network.

Employer

BROAD OAK MOTOR GROUP LIMITED

Address

Westminster Road

Canterbury

CT1 1YY

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Training

Training provider

BOSCH AUTOMOTIVE SERVICE SOLUTIONS LTD

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Nov 2022