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Digital Support Technician Apprentice UK POWER NETWORKS (OPERATIONS) LIMITED

UK Power Networks are recruiting a Level 3 Digital Support Technician (ST0120) Apprentice for their Technical Training team. Technical Training are a vital business area in UK Power Networks, keeping the business moving by ensuring that staff are equipped with the right skills, competencies and training to safely work on the electricity network.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Aug 2022

Apprenticeship summary

  • Annual wage


    • Annual leave 25 days • Personal Pension Plan – Personal contribution rates of 4% or 5% • Tenancy Loan Deposit scheme • Tax efficient benefits: cycle to work scheme • Season ticket loan • Discounted access to sports and social clubs

  • Working week

    Monday to Friday 8:00am - 4:00pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    12 Sep 2022

  • Date posted

    02 Aug 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

This role will be specifically providing digital support to the Digital Learning Team who develop the digital content and support digital training solutions within the organisation. This will include designing and developing e-Learning content for training courses, producing short videos and media content to bring training to life, and creating virtual reality training material.

  • Maximise the effective use of digital office technologies, productivity software, digital communications, including collaborative technologies and digital information systems to achieve objectives.
  • Develop and apply digital technologies across the business functions to maximise productivity.
  • Support and implement these digital operations and digital transformation.
  • Support service users through online and digital channels, developing approaches to meet customer needs, deflect traditional face to face learning and to reduce costs.
  • Production of reports and data analysis.
  • Handling of confidential learner information.
  • Accurate data entry into databases in line with Data Protection rules.
  • Handling of confidential learner information.
  • Operate internal Learning Management system (LMS) to manage learner training plans. (Full training will be provided).
  • Proactively support team.
  • Monitoring completion of e-learning modules and resolve queries and exemptions.
  • Liaising with both internal and external stakeholders.

What training will the apprentice take and what qualification will the apprentice get at the end?

Individuals will be trained on internal process and systems as well as working towards a Level 3 Digital Support Technician (ST0120) apprenticeship

What is the expected career progression after this apprenticeship?

Apprentices could go on to a variety of roles within the company.

Requirements and prospects

Desired skills and personal qualities

IT skills, Attention to detail, Administrative skills, Creative, Initiative


GCSE or equivalent English Language (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

About the employer

UK Power Networks owns, operates and maintains three electricity distribution networks. Delivering power to 19 million people across London, the South East and East of England, keeping the lights on for 28% of the UK population. Our priorities are to tackle the climate crisis by connecting renewable energy, meet our customers evolving needs by improving our services, support our customers in vulnerable circumstances and go above and beyond for the communities we serve.




86 Main Road



TN14 6ER

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Training provider


Apprenticeship standard

Digital support technician

Level 3 (A level)

Employer's Application Instructions

Applications for this role will be reviewed after the closing date. The successful candidates will complete a two part selection process : 1. Competency interview 2. Presentation

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Aug 2022