Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Apprentice ICT Data Technician (West Berkshire Council) West Berkshire Council

Estio Training have an exciting new opportunity for an ICT Data Technician Apprentice with West Berkshire Council. This role will be based in their Market Street offices in Newbury with potential to work from home part of the time.

Sign in to apply

Closing date: 29 Aug 2022

Apprenticeship summary

  • Annual wage


    £19,312 - £20,903

  • Working week

    Monday to Friday. Shifts to be confirmed.

    Total hours per week: 37

  • Expected duration

    17 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    02 Aug 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    37 available

What will the apprentice be doing?

  • Develop competencies in line with the BCS Data Technician role
  • Use analytics to work with key stakeholder departments to improve the data quality of their Bot and website content.
  • Train the NLP engine of the Bot to deliver meaningful interactions for our customers.
  • Work with our suppliers to deliver improvements to the Bot in line with the Bot Roadmap.
  • Gather data and produce dashboards to demonstrate the efficacy of the Bot and suggest areas for improvement
  • Liaise with suppliers to resolve issues with the Bot as they arise.
  • Develop integrations from the Bot to external systems via Application programming Interfaces (APIs).
  • Work on analytics based systems supported by the applications team.
  • Promote equality as an integral part of the role, treating everyone with fairness and dignity.
  • Comply with WBC health and safety policies, procedures and rules, taking reasonable care of self and others.
  • Adhere to the standards set out in the WBC competency framework.

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Data Technician, with training in how to:

  • Identify the right data sources for your business to inform decision making.
  • Collect, compile and cleanse data accurately and securely.
  • Identify, anaylse and interpret data, trends and patterns.
  • Produce dashboards and reports to aid visualization and comparison.
  • Summarise and present the results of data analysis, making recommendations for business improvement.
  • Store and archive data in line with data protection legislation.

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Initiative, Knowledge of Microsoft Excel, Handling customer enquiries, Python, JavaScript, Ability to use Outlook, Word, PowerPoint, Valuing difference


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

Experience of handling customer enquiries, resolving queries face to face, on the phone and in writing. Managing your own time to meet deadlines and manage stakeholder expectations. Work independently and take responsibility. Working with internal customers.

About the employer

West Berkshire Council is recognised as a great first place to work if you’re looking for a long and lasting career. This is your chance to receive excellent training and personal development.


West Berkshire Council


Council Offices, Market St


RG14 5LD


Nabila Lotfy

0113 3500 333

You must have JavaScript enabled to view a map of the location


Training provider


Apprenticeship standard

Data technician

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.