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Business Administration Level 3 Apprenticeship Atkinson Health Centre Practice

This is an exciting opportunity to gain a Level 3 Business Administration qualification, while working in a medical environment. This role is to provide an efficient and effective reception, clerical and administrative support service to the surgery team in accordance with relevant policies and procedures.

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Closing date: today

Apprenticeship summary

  • Annual wage


  • Working week

    Shifts will vary between the hours of 8am - 6.30pm Monday to Friday

    Total hours per week: 30

  • Expected duration

    18 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    03 Aug 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Provide help to patients & other health care professionals either over the phone, via email or at the reception desk 
  • To book, cancel or amend patient appointments 
  • Entering data into patient records and ensuring all information is correct and kept up to date
  • Liaising with other members of staff to pass on messages from patients or other health care professionals 
  • To undertake basic administration and clerical duties
  • Liaising with patients and informing them of test results/information passed from the clinical staff 
  • Checking practice fridge temperatures and maintaining a log as part of practice policy 
  • Scanning of letters/documents/reports on to the clinical system. 
  • Opening the mail and distributing to the relevant staff. Also using the franking machine and taking the post

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Successful completion of the apprenticeship will lead to a Level 3 certificate in Business Administration
  • The training will take place on site at the surgery as well attending college one day a week for off the job training.

What is the expected career progression after this apprenticeship?

To become an administration assistant, a healthcare navigator, a care co-ordinator or a medical receptionist immediately after gaining your apprentice. You progress to degree level once you have achieved your Level 3 certificate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 2) Desired
GCSE or equivalent IT (Grade 2) Desired

Things to consider

The role of a GP surgery receptionist can be very demanding, fast paced and attention to detail/good organisational skills can be very important.

About the employer

We currently care for just over 5000 patients and the practice is always very busy. We have a clinical team made up of 4 GP's, 2 GP Trainee's, 5 Practice Nurses and 2 Health Care Assistants. We offer a wide range of appointments either via the telephone or in person & we strive to deliver our patients the best health care we possibly can.


Atkinson Health Centre Practice


Atkinson Health Centre Practice

Alfred Barrow Health Centre

Duke Street

LA14 2LB


Chloe Lowe

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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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