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IT Support Analyst Apprentice P&O FERRYMASTERS LIMITED

Here at P&O, we are now looking for an Application Support Analyst Apprentice to join our established IT Team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Details to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    09 Sep 2022

  • Date posted

    6 days ago

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • To provide effective first line IT assistance across our 500+ user Pan-European environment.
  • Assisting the support of the main in-house logistics program manager.
  • Log/Update/Resolve calls on the I.T Helpdesk call management system (Easy Vista).
  • Escalating IT issues within the I.T Helpdesk structure.
  • Provide remote support to staff via email, telephone and remote-control tools.
  • Diagnosing and resolving application issues.
  • Providing support on small- to medium-sized IT projects. 

What training will the apprentice take and what qualification will the apprentice get at the end?

Why choose our Junior Developer Level 3 apprenticeship?

QA’s Junior Developer Level 3 apprenticeship develops digital skills and provide the technical grounding needed to become a well-rounded, entry-level programmer.

Junior Developers work as part of a software development team to build simple software components on web, mobile or desktop apps to be used by other members of the team as part of larger software development projects.

QA’s Junior Developer Level 3 apprenticeship programme enables the apprentice to:

  • Explore a wide range of skills including Python, C#, Java, SQL, HTML, CSS, JavaScript, Git, Microservices and cloud
  • Interpret simple design requirements for discrete components of a project under supervision
  • Implement code which other team members have developed to produce required components

Gain the following qualifications upon successful completion of the Junior Developer Level 3 programme:

  • Software Development Technician Level 3
  • BCS Certificate in Systems Development Context and Methodologies
  • BCS Certificate in Programming

What is the expected career progression after this apprenticeship?

Upon successful completion of the apprenticeship, there will be an opportunity to join P&O on a full-time basis - where future development will be encouraged. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, Team working, Telephone manner, Interest in technology, Troubleshooting skills, Multitasking skills


GCSE or equivalent 6 of any subject including Maths (Grade 4+ (A - C)) Essential
GCSE or equivalent English (Grade 3+ (D or above)) Essential

Things to consider

Important Information:  QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.  To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the employer

We are P&O Ferrymasters and we work with some of the largest companies in the world to make sure that their goods get to where they need to on time and efficiently. We have locations across Europe and the Northern Mediterranean and our routes cover road, rail and sea. We operate from over 20 locations in 13 countries and work with some of the best-known global household names.




The Alcora Building

Mucklow Hill


B62 8DG

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Training provider


Apprenticeship standard

Software development technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Aug 2022