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Customer Experience Assistants Apprentice RENAULT U.K. LIMITED

We are proud to offer a friendly, fully collaborative, inclusive work environment which offers opportunities for further progression as part of one of the largest automotive groups in the world. We offer hybrid working, where colleagues are in the office for a minimum of two days each week, with the remaining three days flexible to work from home.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Sep 2022

Apprenticeship summary

  • Annual wage

    £18,000.00

  • Working week

    Monday - Friday, shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    19 Sep 2022

  • Date posted

    02 Aug 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000072424

  • Positions

    4 available

What will the apprentice be doing?

  • Collate, review, analyse and report trends in customer satisfaction and dissatisfaction areas back to business using our customer measurement tools
  • Coordinate key CX KPI updates for company, Board and HQ presentations
  • Create and use trackers and dashboards to help monitor performance of our network

What training will the apprentice take and what qualification will the apprentice get at the end?

The learner will work towards completing a Level 3 Improvement Technician and any Functional Skills if required. 

What is the expected career progression after this apprenticeship?

Progression into a permanent role is subject to completion of training and availability of a suitable role

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Physical fitness

Qualifications

GCSE or equivalent Maths & English (Grade C/5) Essential

About the employer

Groupe Renault is an international company with French roots and a history stretching back 120 years. In the UK we market and distribute vehicles under the brands of Renault, Dacia and Alpine as well as our Pro+ range of light commercial vehicles. We are known for pushing boundaries to provide vehicles with a touch of flair and innovation.

Employer

RENAULT U.K. LIMITED

Address

The Rivers Office Park

Denham Way Maple Cross

Rickmansworth

WD3 9YS

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Training

Training provider

SMART TRAINING AND RECRUITMENT LIMITED

Apprenticeship standard

Improvement technician

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Sep 2022