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Kia Parts Advisor Apprentice HUMMING BIRD MOTORS PLC

Would you like a career in the automotive industry as a Parts Advisor, working for Kia, a dynamic and exciting brand whose company ethos is 'Family like Care'? Duties will include liaising with customer, suppliers and mechanics to order car parts.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 8.30am - 5.00pm

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    02 Aug 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000072382

  • Positions

    1 available

What will the apprentice be doing?

Hummingbird Motors are currently seeking a Parts Advisor Apprentice to join their dealership. This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

  • Working with customers to meet their requirements and giving advice on additional parts and services
  • Matching orders against stock items and sourcing parts, while offering competitive prices
  • Working as a team and independently to reach set goals and KPIs
  • Delivering fantastic customer service while remaining efficient and focused on your tasks
  • Incoming and outgoing call handling, face-to-face transactions and IT-based communications
  • Managing goods in and out
  • Working with suppliers, placing orders or returns and processing paperwork accurately
  • Working to a high level of customer service at all times and remain courteous and police to customers

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard.

Service Advisor, Intermediate Apprenticeship (1 year).

Standard training will include:

Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
ATA Accreditation Customer Service Advisor
Bespoke Kia off-the-job training including certification to 'Silver' level Service Advisor
Regular in dealer review and assessment visits
Functional skills if needed

Hummingbird Motors are currently seeking a Parts Advisor Apprentice to join their dealership. This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high level of customer service at all times and remain courteous and police to customers

What is the expected career progression after this apprenticeship?

Possible permanent position on the completion of the apprenticeship.

On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

Whether you’re a private motorist or a company car driver, you’ll find new Kia offers and a constantly changing stock of Kia Approved used cars. As a Kia approved repairer, we also offer a full aftersales service including servicing, repair, warranty, parts and accessories. You can book your service or MOT here and find our latest Kia offers. Whatever you expect or think you know about Kia, we go one step further. It proves our fixation with quality – it explains why so many people choose our cars, and why we keep growing all over the world. Plus, with our state-of-the-art European Factory, the future is brighter than ever for Kia.

Employer

HUMMING BIRD MOTORS PLC

Address

363 EDGWARE ROAD

THE HYDE

LONDON

NW9 6AF

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Training

Training provider

NOTTINGHAM COLLEGE

Contact

Molly

kia@nottinghamcollege.ac.uk

0115 945 7512

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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