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Ref: CS21 - Customer Service Apprentice at British Commercial Vehicle Museum BRITISH COMMERCIAL VEHICLE MUSEUM

Customer Service Practitioner – Level 2 This includes: Main learning objectives: Recognition of regulations and legislation within own organisation, contribute to customer focused experience, manage customer expectations, provide customer service, principles of business.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Aug 2022

Apprenticeship summary

  • Annual wage


    Pay starts at £5 an hour going up to £7.50 an hour after a 3 month review.

  • Working week

    May to September Wednesday - Friday and one weekend day. 9.00am-4.30pm. October—April Thursday-Sunday 9.00am—4.30pm.

    Total hours per week: 30

  • Expected duration

    16 Months

  • Possible start date

    10 Sep 2022

  • Date posted

    02 Aug 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The British Commercial Vehicle Museum is a vibrant hub located in Leyland, part of the ever growing tourist economy. The job on offer is a varied and exciting role within a thriving museum.

  • Duties to Include
    Aiding the Day to day running of the museum
  • Customer service
  • Administration of paperwork
  • Updating membership information
  • Responding to customer telephone, e-mail or in person requests
  • General administrative duties
  • Covering reception, greeting visitors, accepting deliveries
  • Diary Management and booking visits and events
  • Overseeing shop sales and monitoring shop stock
  • Overseeing internal and external events

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner – Level 2

This Apprenticeship is completed within the workplace. You will be assessed through written work, verbal discussion and observation throughout your training. You will be given time by your employer to complete portfolio work, attend training, workplace shadowing and any other opportunities to develop your skills and knowledge.

What is the expected career progression after this apprenticeship?

Progression to level 3 Customer Services.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Team working, Punctual, Good telephone manner


GCSE or equivalent Any subject x 2 (Grade 9-3 (A*-D)) Essential
GCSE or equivalent English (Grade 9-3 (A*-D)) Essential
GCSE or equivalent Maths (Grade 9-3 (A*-D)) Essential

Things to consider

In order to progress your application, we will require you to complete additional paperwork and complete a BKSB assessment. The information will be sent via email if you meet the entry requirements set by the employer and linked training provider for the vacancy. Please check your junk mail whilst the vacancy is open. Until we receive the above, we are unable to progress your application so please monitor your emails.

About the employer

The museum building was formally part of Leyland Motor’s and the town’s history. It dates from the 1930s and formed part of the company’s South Works. For most of its life it housed the Customer Inspection Department, where lorries and buses arriving from production were closely inspected by purchasers before they took delivery. It was in 1983 that the building was transformed into The Museum. It was too cold to open to the public in winter months and the roof frequently needed repair to keep out the rain. However, there has now been a complete transformation as a result of Heritage Lottery Funding, and generous support too from several sponsors. The old café and cinema were demolished, and new facilities provided. A ‘State-of-the Art’ Conference Suite and a new building for the Archive Dept. have been constructed. There are new heating and lighting systems installed, and the layout of the exhibition hall totally changed. We now have a motor museum which should be high on the list for anyone seeking ‘somewhere to go’!







PR25 2LE

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Training provider



Charlotte Ward

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please ensure that you include the vacancy reference number in your application - CS21.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Aug 2022