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Prescriptions Clerk Apprentice LATHAM HOUSE MEDICAL PRACTICE

Working as a member of the prescriptions team in our Medical Practice in Melton Mowbray, alongside the practice pharmacists to support the delivery of a high-quality repeat and acute prescription service to patients, carers and others visiting and/or otherwise contacting the department.

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Closing date: 19 Aug 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    08:30-17:00 (1 hour lunch)

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    03 Aug 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Adhere to current practice standard operating procedures and protocols regarding the processing of prescriptions
  • Receive and transfer prescriptions
  • Collect repeat prescription requests from the appropriate post points
  • Process prescription requests from repeat, secondary care and as per GP request
  • Deal with patient enquiries both face to face, via tasks and over the telephone; explain procedures to new patients; ensure all required documentation is completed
  • Respond promptly and appropriately to patient needs e.g. queues, confusion, sickness, calling for help as and when required to do so
  • Ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook
  • Dispose of patient returned, unused medicines and sharps bin returns
  • Ensure that the department is kept clean to maintain a high level of hygiene and that all equipment is in good working order
  • Monitor refrigerator temperature and report any anomalies
  • Use the practice clinical system (SystmOne) to process and record information in an accurate and timely fashion in accordance with practice policies and procedures

What training will the apprentice take and what qualification will the apprentice get at the end?

  • L2 Apprenticeship Standard in Customer Service Practitioner
  • Functional Skills Level 2 in English and maths (if required)


End-Point Assessment (EPA)

  • Apprentice showcase
  • Practical observation
  • Professional discussion underpinned by portfolio


Delivery Method

  • Online portfolio to update with learning and development completed onsite
  • Diarised visits from dedicated Trainer/Assessor
  • Attendance to Loughborough College for Functional Skills (if required)

What is the expected career progression after this apprenticeship?

Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade 4/C or above) Essential
GCSE or equivalent Maths (Grade 4/C or above) Essential

Things to consider

Additional training to take place at Loughborough College to develop knowledge, skills, and behaviours to accordance to this Apprenticeship. Please ensure you are able to travel before applying. Loughborough College has the right to close this vacancy before the end date.

About the employer

Latham House Medical Practice has been serving the market town of Melton Mowbray and the surrounding area for 89 years and our aim is to offer high quality General Practice services and involve patients' in decisions and choice in their care. We provide as many services as possible to our patients from a wide range of clinicians at our premises. We are proud to be unique and are able to offer patients some surgical procedures at our Practice including vasectomies, dermatology, ENT and Musculoskeletal services. We encourage our clinicians to have specialist areas of interest and we still believe the best services we can offer to patients is by doctors holding registered lists so that patients can forge long-lasting relationships with the doctor of their choice.







LE13 1NX

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Training provider



Richenda Gordon-Pullar

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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