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Apprentice Assistant Manager YORKSHIRE ALE AND FOOD HOUSE LIMITED

Start with us as an apprentice assistant manager, leading the team and supporting the general manager in the day to day running of our busy hotel, helping to serve food, deal with customers and engage with the team to provide outstanding service and support.

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Closing date: 30 Oct 2022

Apprenticeship summary

  • Annual wage

    £10,004.80 to £19,760.00

    Christmas Bonus Available

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    5 day week to include weekends. Days off taken Mon-Thursday. 8 hour shifts with an occasional split shift to meet the needs of the business. Occasional weekend off. Exact shift times to be decided.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    01 Nov 2022

  • Date posted

    04 Aug 2022

  • Apprenticeship level

    Higher
    Level 4 (Higher national Certificate)

  • Reference number

    VAC1000072247

  • Positions

    1 available

What will the apprentice be doing?

  • To train team members to be polite, smart and attentive of customer needs at all times and go the extra mile
  • To manage the team to achieve consistently excellent customer service
  • To encourage the team to be lively and enthusiastic
  • To maintain high service standards and esure the team know what is required
  • To manage and have support the GM for all cash handling, banking and safe procedures, always following company standards
  • To ensurecleanliness of all service areas and ready for customers use
  • To encourage the team to engage with customers wherever they can (ask for feedback on their meal, helping out wherever possible, bringing drinks to the table, helping with pushchairs, carrying trays)
  • To maximise sales and customer experience by having great product knowledge and upselling where possible.
  • To ensure immaculate presentation and yourself and the team.
  • To manage product quality and product shelf-life checks
  • To support the GM with all duties in a busy hotel environment.

What training will the apprentice take and what qualification will the apprentice get at the end?

In this Level 4 Hospitality Manager Apprenticeship you will take part in a wide range of experiences all designed to develop you knowledge, skills and behaviour. 

You will: 

  • Gain skills in day to day hospitality tasks
  • Build your understanding of leadership and team engagement
  • Learn to motivate your team 
  • Learn how to deliver outstanding customer service 
  • Meet business targets

You will have a dedicated industry expert to guide and coach you through components of
your programme and you’ll experience a range of different learning opportunities:

  • Webinars
  • 1:1 Sessions
  • Progress Reviews 
  • ONEFILE online courses
  • NO college attendance

What is the expected career progression after this apprenticeship?

Career progression within any of the groups properties to a general manager role on completion of apprenticeship (or before for a strong candidate).


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Creative, Initiative

Qualifications

GCSE or equivalent English and Maths (Grade 4 / C or above) Desired

About the employer

We are a group of pubs and small hotels and we believe in amazing, local and seasonal food. Combined with fantastic drink selections and great customer service. We also offer amazing career Opportunities.

Employer

YORKSHIRE ALE AND FOOD HOUSE LIMITED

Address

The Queens

Warwick Farm

Warwick-on-Eden

CA4 8PA

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Training

Training provider

CATCH 22 CHARITY LIMITED

Contact

Dmytrij Lymar

dmytrij.lymar@catch-22.org.uk

Apprenticeship standard

Hospitality manager

Level 4 (Higher national Certificate)


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