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Apprentice Information Communications Technician (Rowcroft Hospice) Rowcroft Hospice

Estio Training has an exciting new opportunity for an Information Communications Technician. To join the Rowcroft IT Team delivering all IT services across Rowcroft Hospice and other partnering Hospices, and in collaboration with the wider healthcare partnership.

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Closing date: 29 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    01 Aug 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Work closely with managers and colleagues to understand changing business priorities, required IT service levels and emerging technology needs.
  • Support the development and maintenance of standard operating procedures covering all IT Service Operation disciplines and others are required.
  • Provide statistical information, reporting and dashboard insights as required, contributing towards the ongoing development of Hospice Services.
  • Communicate in a timely manner through multiple channels with users, patients, family, friends, suppliers and partners on the progress and actions taken and planned to resolve any support related activities.
  • Work towards our strategic goals to identify opportunities to improve and simplify IT use to bring operational efficiencies to all hospice IT users.
  • Work across hospice teams in a seamless and integrated way, leveraging technology to maintain clear working priorities and attending on site, where required.
  • Service Desk and incident management activities to support IT users and ensure normal service operation is effective and available.
  • Answer telephone calls, emails, portal requests and other enquiries in a prompt and professional manner, recording key and noteworthy information.

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal, and professional standards.
  • Support the information systems needs for your business.
  • L3 national certificate.

What is the expected career progression after this apprenticeship?

The role offers long-term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Team working, Initiative, Experience of using computers, Professional telephone manner, Strong IT technical knowledge, Microsoft Office, Flexible, Cope under pressure, Prioritise work efficiently


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

Qualification in computing or technology-related disciplines. Confident writing and documenting detailed information to share important information in the diagnosis and investigation of support issues.

About the employer

Our Vision is to make every day the best day possible for our patients and their families in South Devon. You will support us to do this as a member of our IT Team delivering all IT services across Rowcroft Hospice, St Luke’s Hospice and St Richards Hospice in collaboration with the wider healthcare partnership in Devon. Rowcroft Hospice Values: Honesty and integrity generosity of spirit respect team player.


Rowcroft Hospice


Avenue Road





Rachel Harati

0113 3500 333

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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