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Customer Care Apprentice Kuehne+Nagel

We are currently recruiting a motivated and enthusiastic individual to join our hugely successful international Pharma/Healthcare Road team in Derby as a Customer Service Apprentice. This is an exciting opportunity to join one of the world’s leading logistics and freight forwarding companies.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Sep 2022

Apprenticeship summary

  • Annual wage

    £15,500.00

  • Working week

    Monday to Friday, shifts TBC

    Total hours per week: 37.50

  • Expected duration

    24 Months

  • Possible start date

    30 Sep 2022

  • Date posted

    01 Aug 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000071989

  • Positions

    2 available

What will the apprentice be doing?

The Pharma/Healthcare Road team are customer-centric, working hard to delight our customers every day. Our Customer Service Apprenticeship is a 24 month programme, combining practical on-the-job training with study towards the Customer Service qualification. You will work within a successful team while learning everything you need to know whilst being supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.

Your Responsibilities:

Build relationships with the key account Pharmaceutical and Healthcare customers and internal Kuehne + Nagel Pharma network
Timely Processing and handling of customer orders, requests, and quotations 
Build market knowledge and experience 
Investigate any challenges that may arise in relation to the movement of cargo and respond to them in a thorough and speedy manner
Heavily customer focused and will require constant communication with a variety of key contacts through various forms of communication methods.
Ensure Customer Satisfaction is delivered at every stage
Booking of cargo for collection/delivery slots with customers
Maintain GDP compliant standards (in line with training provided)

What training will the apprentice take and what qualification will the apprentice get at the end?

You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.

You will achieve:

Customer Service Level 2 Apprenticeship Standard
Functional Skills Level 2 if required

What is the expected career progression after this apprenticeship?

Future prospects
 

Your salary will also be reviewed after 12 months and there's a great bonus on offer once you have fully completed your apprenticeship. You will be supported throughout by a network of mentors, line managers and previous apprentices to help you achieve your qualifications and progress along your apprenticeship journey

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Committed, Commercially minded, Hardworking, Manage conflicting priorities

Qualifications

GCSE or equivalent Maths and English (Grade A*-C/9-4 in English and maths) Desired

About the employer

Since 1890, when the business was founded in Bremen, Germany, by August Kuehne and Friedrich Nagel, Kuehne + Nagel has grown into one of the world’s leading logistics providers. Today, the Kuehne + Nagel Group has more than 1,300 offices in over 100 countries, with over 74,000 employees. Our key business activities and market position are built on the company’s truly world class capabilities. We provide logistics services to virtually all key industry sectors including: Aerospace Automotive FMCG High Tech Industrials Oil & Gas Logistics Pharma & Healthcare Retail.

Employer

Kuehne+Nagel

Address

Unit 4

Wilders Way, Kegworth

Derby

DE74 2BB

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Training

Training provider

SR APPRENTICESHIPS LIMITED

Contact

Louise Spring

louise.spring@sr-apprenticeships.co.uk

07485302270

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Sep 2022