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Apprentice IT Support Engineer (Birak IT) Birak IT

Estio Training have an exciting new opportunity for an IT Support Engineer with Birak IT, an IT business based near Southampton. The job will start on Monday 8th September 2022.

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Closing date: 17 Oct 2022

Apprenticeship summary

  • Annual wage


    £5 per hour (plus expenses)

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    24 Oct 2022

  • Date posted

    01 Aug 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Be involved in the day to day running and management of the IT helpdesk.
  • Provision and maintain managed services.
  • Create and resolve IT support tickets for customers.
  • Resolve 2nd and 3rd line IT support requests.
  • Resolve 2nd and 3rd line server related issues.
  • Maintain a high level of customer satisfaction.
  • Perform maintenance tasks for servers and workstations remotely.
  • Manage projects relating to experience.
  • Provide IT support out of hours for project work.
  • Working with teams to streamline processes for the business and to our customers.
  • Aid future team members with our documentation as we process tasks/projects to maximise efficiencies.
  • Strong financial acumen and be able to execute and deliver on sales and budgets.
  • Administration tasks around back end office and help with lead generation.
  • Level 3 national certificate.

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Problem solving skills, Interest in new technology, Friendly and welcoming, Excellent customer care, Positive attitude, Ability to listen to feedback, Motivational and people skills, Strong leadership, Tidy and self disciplined, Passionate on service quality


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

Driving license will be necessary.

About the employer

Birak IT is moving to a new site, closer to the centre of Southampton in West End in August 2022. Birak IT is an IT business designed to help start-ups and small businesses in Hampshire. They aren’t focused on global domination, they’re focused on bringing the best IT systems at small business budgets. They have packages that don't tie their customer into 5 year agreements, and they pride themselves on reliable IT systems and going the extra mile.


Birak IT


Collett Close

Hedge End


SO30 2RR


Nabila Lotfy

0113 3500 333

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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