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Apprentice Receptionist Mundesley Medical Centre

An exciting opportunity to work at Mundesley Medical Practice as an Apprentice Receptionist. The successful applicant will undertake a wide variety of administrative duties to assist in the smooth running of the practice and prepare them for future employment.

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Closing date: 21 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday, 8.00am - 5.00pm, Tuesday,9.00am - 6.00pm, Wednesday, 12.00pm - 5.00pm, Thursday, 8.30am - 5.00pm, Friday, 8.30am - 6.00pm.

    Total hours per week: 37

  • Expected duration

    12 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    01 Aug 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The successful applicant will be required to work as a key member of our staff, on a variety of administrative tasks. The role involves covering various areas each day and includes time on the move and at different desks. This is not a role where you have your own individual work to process each day.

We need an individual who is motivated, can demonstrate initiative and attention to detail and who is prepared to listen and learn. In return, we can offer you comprehensive training, a pleasant working environment and the opportunity to be part of a team that values excellent patient service.

Duties will include:

  • To develop skills to work as an effective member of the medical centre reception, administration and dispensing team
  • To develop administration skills including photocopying, faxing, scanning and filing to support the rest of the team
  • To develop IT skills to produce documents and posters
  • To develop skills to be able to answer and deal with appointment booking and basic reception and dispensary enquiries both face to face, on the telephone and via written correspondence
  • To input data on to the clinical computer system
  • To assist in the dispensary unpacking and checking deliveries
  • To arrange for mail to be opened and posted on a daily basis
  • To help at the reception desks
  • To adhere to the strict rules on confidentiality
  • Any other tasks/duties as requested by the reception manager

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Diploma for Customer Service Practitioners
  • Level 1 Functional Skills English & Maths
  • Preparation for End-point assessment
  • End-point assessment

What is the expected career progression after this apprenticeship?

Potential full-time employment on completion of the apprenticeship
Opportunities to progress onto further industry specific qualifications (Business Administration Level 3)

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Non judgemental


GCSE or equivalent English (Grade D/3 or above) Desired
GCSE or equivalent Maths (Grade D/3 or above) Desired

Things to consider

Is the place of work on a bus route? Accessibility issues? The successful candidate must adhere to and understand the importance of Equality and Diversity, Health and Safety and Confidentiality policies and procedures that are in place at Mundesley Medical Practice

About the employer

Mundesley Medical Centre is a rural dispensing practice on the North Norfolk coast. The practice has a patient population of around 5,500 which increases with holiday makers. There are a high number of elderly patients registered with the practice. It is an exciting working environment where no two days are the same. The practice encourages the growth and development of staff. Many of the existing staff were recruited as apprentices, some over 20 years ago!


Mundesley Medical Centre





NR11 8AR

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Training provider



Adam Bales

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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