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Customer Service Advisor Apprentice Sunbelt Rentals

Our Apprentices are the future of our business. You will learn the skills to become a successful Customer Service Advisor with a fantastic range of future career options ahead of you. Following completion of your course you will be offered a fulltime role within customer service, with one of the best rental equipment providers in the industry.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage


    Age related annual starting salary of between £14,000 to £17,000 (increases annually)

  • Working week

    In agreement with manager but Monday-Friday between the hours of 07:00am to 17:00pm e.g., 08:00am to 16:30pm

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    01 Aug 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

On a daily basis you’ll work within one of our Operational Centres where you will:

  • Gain in-depth product knowledge
  • Communicate with customers on the telephone, via email and respond to website requests
  • Learn to manage an order from enquiry to post-hire feedback and take ownership of the customer journey
  • Build excellent working relationships with customers, learning to understand their business needs and requirements
  • Develop the ability to recommend products and services that meet customer needs, ensuring a comprehensive and effective customer experience every time
  • Learn how to manage hire contract administration and ensure that this is completed in a timely and accurate manner
  • Become an ambassador for our “Customer First” culture, resolving any issues quickly and keeping your customers informed, so that they feel truly valued
  • Expand your team working skills with your colleagues and the wider Sunbelt Rentals team
  • Experience a varied workday in a fast-paced operational environment, learning to manage multiple tasks and deadlines

What training will the apprentice take and what qualification will the apprentice get at the end?

  • L2 Hire controller (plant, tools and equipment)
  • L2 In Functional Skills in English and Maths (if needed)
  • Workplace experience to gain practical skills
  • Guidance and training from an experienced workplace mentor
  • Industry recognised training leading to an apprenticeship qualification.
  • This is delivered remotely but may include some occasional face-to-face sessions at a training centre

We’ll provide you with a comprehensive company induction, role-specific training and apprenticeship support.  You will become a part of a larger apprentice cohort where you will be able to form lifelong relationships and engage in a wider support network.

You will also be invited to attend our Customer Service Development Programme, which is designed to ensure that you’re confident, equipped and empowered to deliver a world class rental experience to your customers. We’ll also support your personal growth and development in line with your Sunbelt Rentals career aspirations

What is the expected career progression after this apprenticeship?

Following successful completion of your apprenticeship you will be offered a fulltime role within customer service, with one of the best rental equipment providers in the industry.

The size and scope of Sunbelt Rentals affords a wealth of opportunity for future progression. We are increasingly investing in developing the skills of our apprentices, with additional wide-ranging training opportunities built into the programme, and the development of possible higher-level qualifications and career pathways post-graduation.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Team working, Initiative, Flexible and adaptable, Enthusiasm, Motivation to learn new skills, Responsible behaviour, Ability to follow instructions, Ability to build relationships


GCSE or equivalent Maths and English (Grade 4/C) Desired

About the employer

As part of FTSE 100 Ashtead Group plc, Sunbelt Rentals is the leader in equipment rentals in the UK, US and Canada - as well as specialist operations in Europe. Together, our teams of experts provide rental equipment and managed solutions into every market and sector, including construction, industrial, energy, infrastructure, government and events.


Sunbelt Rentals


Unit 10 King Edward Industrial Estate

Gibraltar Row


L3 7HJ

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Training provider


Apprenticeship standard

Hire controller (plant, tools and equipment)

Level 2 (GCSE)

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