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Do you have a passion for technology and enjoy supporting others with IT? Do you love delivering great customer service?

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Sep 2022

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday. Exact shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    19 Sep 2022

  • Date posted

    31 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000071739

  • Positions

    1 available

What will the apprentice be doing?

The ICT apprentice will have a range of duties in their own area assisted by an officer. They are expected to work both with supervision and independently. The ICT Apprentice will
be involved in resolving routine ICT issues and contributing to new programmes and projects.

Duties
1. Support a user base of 1000 end users via telephone, call logging system and e-mails, with some onsite work.
2. Office 365 console administration.
3. Problem solving and workflow management.
4. Set up and configuration of Smartphone devices. Ensuring users can get emails on the device, can use the Office apps and can use the mobile as a Wi-Fi hotspot.
5. Cabling and connectivity and Mobile One Time Password (MOTP) console administration.
6. Active Directory administration: create new user accounts, amend permissions, and reset network and applications passwords.
7. Perform various stock check requests as advised by senior’s requests.
8. Meet and greet our user base. Perform scheduled appointments and tasks.
9. To meet all learning commitments of the apprenticeship as directed by your line manager, the
apprenticeships manager or the learning/training provider. Assigned qualifications and an end point assessment must be completed. This can include presentations, portfolios, units of assessment and exams.
10. The Apprentice will carry out their duties and any ad hoc requests that come from the Senior or Officers, with accuracy and professionalism.

What training will the apprentice take and what qualification will the apprentice get at the end?

Information Communications Technician Level 3

What is the expected career progression after this apprenticeship?

Ongoing development and support.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Team working

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

Here, at AnyIT, we have the expert knowledge of all of these aspects and since 2005 we have brought them together to provide our customers with solutions that can help with all of these things. We have aligned ourselves with major telecoms providers in the UK in the form of Vodafone, O2, Three and EE, allowing us to create new mobile connections, upgrades and advance existing ones. This may be for a larger business, a single mobile, a sole trader or just personal use. Building on this we are constantly using new technology to grow ours, and your, knowledge of IT.

Employer

ANYIT LTD

Address

9 STATION YARD

NEEDHAM MARKET

IP6 8AS

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Training

Training provider

THE IT SKILLS MANAGEMENT COMPANY LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Sep 2022