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Apprentice Service Operations Agent JIGSAW24 LIMITED

Jigsaw 24 are looking for an enthusiastic Service Operations Agent to join their friendly and dynamic team based in Nottingham. Throughout this Apprenticeship, you will develop the knowledge and skills required to deal with user queries and resolve faults.

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Closing date: 19 Aug 2022

Apprenticeship summary

  • Annual wage


    Staff Benefits: • 26 days holiday • Health cover • WorkBYTRAM discounted travel scheme • Free on-site parking • Staff purchase scheme on Apple products and more • Unlimited coffee and tea facilities

  • Working week

    Monday-Friday 09.00-17.30

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    22 Aug 2022

  • Date posted

    01 Aug 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • The Jigsaw24 Service Operations team excel in providing entry level support for hardware maintenance, Mobile Device Management and dynamic joiner and levers services to Jigsaw24’s customer base.
  • The team is an ideal starting point for your career in IT services, enabling you to learn Jigsaw24’s services and the technical skills that are needed to support them.
  • Jigsaw24 adopt a promote from within approach and your personal development and career options will be signposted and mapped against a comprehensive training and development plan.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Functional Skills level 2 in Maths / English if required.
  • Information Communications Technician Level 3 Standard
  • Please click on the link above for more information regarding End Point Assessment.
  • Weekly day release to Nottingham College – The Hub.

What is the expected career progression after this apprenticeship?

  • We’ll start you off on your IT career and ensure that you are trained, developed and positioned for continued success.
  • Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Passion for technology, Basic Microsoft Office Skills


GCSE or equivalent English/ Maths (Grade A*-C/ 9-4) Essential

About the employer

Having recently been awarded the CRN Reseller of The Year Award 2021 our business continues to grow from strength-to-strength as we add too and develop our product and service offerings for today’s market and our people are at the heart of everything we do. We put people first in a culture that’s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity and doing more to minimise our impact on the environment.




Resource House

Phoenix Business Park

Millennium Way E


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Training provider



Nottingham College


Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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