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Operations Support Apprentice BW LEGAL SERVICES LIMITED

Are you looking for a Business Administration Apprenticeship qualification that will allow you to take the first step in your career? Do you want a role where you can develop solid administration experience and become proficient in the use of Microsoft Excel?

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Closing date: 19 Aug 2022

Apprenticeship summary

  • Annual wage


    The starting salary for this role is £12,000 per annum. This will increase incrementally to £16,500 on achieving agreed benchmarks that are reviewed every 6 months throughout your apprenticeship.

  • Working week

    Monday to Friday 8am-4pm, Your working week of 37.5 hours, will comprise of 30 hours practical work experience and 7.5 hours per week dedicated study time.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    7 days ago

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

As an Operations Support Apprentice, you’ll provide administrative support to the team in order to ensure an efficient documentation request service for our clients, third parties, and internal teams.

Working within our Operations Department, your typical daily tasks will include:

•            Data entry of incoming documents from clients, customers, third parties and law courts.

•            Maintaining accurate customer records by updating account information.

•            Processing internal management information reports.

•            Processing account closures and queries.

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will be enrolled on the Level 3 Business Administrator Standard. This will include working towards your Level 3 Apprenticeship in Business Administration, Functional Skills Level 2 (mathematics, English and ICT) and working within an office environment to develop the skills knowledge, and behaviours required. 

Attaining a Level 3 Business Administration standard which is equivalent to 2 A Levels.

You’ll have a clear Apprenticeship Learning Plan from your very first day, setting out the training which will accelerate your development

·         You will spend at least 20% of your working week in ‘Camp Athena’, our dedicated learning area, where you will receive additional guidance support from our in-house L&D team, bespoke to your needs to ensure that you excel in your apprenticeship

·         You’ll attend monthly group learning sessions to develop the key skills that give you confidence in your role, as well as allow you to build up a social support network with other apprentices across the business

·         Off-the-job training to support study time and formal learning for your apprenticeship qualification.

What is the expected career progression after this apprenticeship?

By undertaking this Apprenticeship you will gain the key knowledge and skills to be able to undertake administrative tasks which support the department and Business success and build on your confidence by communicating effectively with colleagues, managers, and third parties. There is a possibility of a full-time position for the right candidate who shows progression and willingness to learn.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Team working, Committed to learning, Adaptable, Friendly, Professional Attitude


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential
GCSE or equivalent IT (Grade C/4) Desired

Things to consider

Our people are the most important part of our business and so Your BW Rewards are a package of benefits that take a holistic approach to promote your wellbeing. These include: Lifestyle Rewards 22 days Annual Leave + Bank Holidays Additional Paid Leave for Your Birthday, Christmas Eve and New Year's Eve Flexible Holidays - taken hourly Holiday Exchange - buy / sell holiday Extra holiday for length of service - 1 extra day after 3, 4 & 5 years Length of Service Awards Colleague Recognition Awards Enhanced Maternity / Paternity / Adoption Pay Financial Rewards Death in Service Benefit - 4 times annual salary My Staff Shop - a wide range of discounts and savings at UK retailers Travel Support - free parking, bus discounts, cycling facilities Leeds Credit Union – savings scheme Contributory Pension Scheme Subsidised Canteen Personal Growth Learning & Development Allowance - paid time to learn in work Love to Learn Subsidy - up to £150 annually for training of your choice Health Rewards Free Gym Membership Health Cash Back Plan - generous cash back to manage your wellbeing, including dental, optical, combined therapy towards every day health costs GP Anytime - access to 24/7 prescribing GP for you and your family Employee Assistance Programme - 24/7 help line, including up to 8 free counselling sessions Engagement Rewards BW Team Events - bowling, race nights etc. Regular monthly events - cooking classes, quizzes, kids activities Monthly charity fundraising - including raffles, auctions and more Key Event Parties - Christmas and Summer Events.

About the employer

As a Top Ten 2021 Investors in People Gold accredited employer, we believe that our people are our most valuable asset and that they are the key to our success. Life at BW Legal is engaging and supportive and we ensure that all colleagues are trained, recognised and rewarded equally. Every colleague is provided with the bespoke development and support they need to thrive and accomplish their career potential and we aim to build a sense of belonging for everyone who works here.




Enterprise House Apex View


LS11 9BH

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Training provider



Mandy Hodson


Apprenticeship standard

Business administrator

Level 3 (A level)

Before you apply

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