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MIS Support Apprentice (School ICT Services) School ICT Services

Estio Training have an exciting new opportunity for a MIS Support Apprentice with School ICT Services, an Information Technology & Services company based in Leeds.

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Closing date: 17 Oct 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday. Shifts to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    24 Oct 2022

  • Date posted

    29 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Remotely connecting to users to investigate and fix software issues.
  • Deliver first line telephone, email and remote support across a range of software modules.
  • Helping to create professional documentation for our customer portal to help minimise helpdesk calls.
  • Complying with security, password, and data GDPR policies.
  • Continually update and develop knowledge and skills in line with market changes.

What training will the apprentice take and what qualification will the apprentice get at the end?

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.

For a full list of programme modules visit:

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Work independently, Motivated and ambitious, Willingness to learn, Calm under pressure, Good time keeping


GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

The role offers long term security and the opportunity to progress into a permanent position.

About the employer

School ICT Services is a Leeds based, leading provider of MIS Management information system and IT Support to schools nationally since 2009. As a business focused on service delivery, our people are our most important asset and we make every effort to ensure that we recruit and retain the best people in the business. Our MIS Consultants and IT Engineers have significant relevant education experience in their field of expertise.


School ICT Services


The Courtyard, Swillington Lane


LS26 8BZ


Lois Sharland

0113 3500 333

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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

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