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This is a great opportunity for someone who is passionate about IT and enjoys interacting with people. You will join the IT Helpdesk team, supporting our staff and learners to use technology to learn, teach and work.

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Closing date: 15 Aug 2022

Apprenticeship summary

  • Annual wage


    Pay Scale 1 Point 1 £22,145

  • Working week

    Monday to Friday 8.30am to 4.45pm and once experienced, working shift pattern to cover Monday to Saturday and some shifts will start later and end at 8pm

    Total hours per week: 36

  • Expected duration

    21 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    7 days ago

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

About the Role

You will join the IT Helpdesk team, supporting our staff and learners to use technology to learn teach and work. You will carry out a wide range of IT tasks including

  • helping tutors to use equipment and making sure it is set up properly for them
  • diagnosing system problems and fixing them
  • checking replenishing and fixing printers
  • setting up new users and dealing with leavers

You will work shifts initially Monday to Friday. As you learn and become more experienced your shifts will include working until later in the day during the week and on Saturdays. You will also work at our Hillcroft Campus in Surbiton.

While working you will study towards your level 3 qualification as an Information Communications Technician and learn on the job from other team members.

About You

You will be kind and patient able to work with people with all levels of technical ability and to remain calm under pressure. You will be good at prioritising work and recognising which request should take the highest priority. You will have a voracious appetite to learn and be particularly interested in information technology and how it may be used in a learning environment.

You will probably already have some familiarity with Windows and PCs and a general knowledge of audio-visual equipment. You will have five GCSEs at grade A to C including Maths and English and be ready to study at Level three the equivalent of A levels.

Ideally, you will be based near Richmond with an easy commute to the college. The college is an important part of the local community and we encourage local people to apply.

What training will the apprentice take and what qualification will the apprentice get at the end?

Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment. 

This standard aligns with the following professional recognition:

  • BCS, The Chartered Institute for IT for Register of IT Technicians (RITTech) level 4

What is the expected career progression after this apprenticeship?

What skills will I develop

  • Interpreting and prioritising internal or external customer requirements in accordance with company policy
  • Using relevant tools and procedures to conduct fault finding and correction
  • Using Continuing Professional Development to support required business output and technology improvements
  • Maintaining the protection of personal data of internal and external stakeholders across platforms and responsibilities.
  • Maintaining effective working relationships with colleagues customers and other relevant stakeholders by communicating with them at all levels keeping them informed of progress and managing escalation as needed.
  • Completing documentation relevant to the task and escalate where appropriate

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Problem solving skills, Administrative skills, Number skills, Analytical skills, Team working, Initiative, Patience


GCSE or equivalent Maths and English (Grade GCSE 4 to 6) Desired

Things to consider

Flexible attitude and ability to work collaboratively.

About the employer

At RHACC we understand the importance of not only recruiting the right staff but also developing and retaining our existing employees to ensure the College is able to continue to be a centre of excellence for Adult Education. Both of our sites are in a prime location in the heart of Richmond and Surbiton and are easily accessible by either underground or overground train services as well as major bus routes.








Ulrike Nucera


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Training provider


Apprenticeship standard

Information communications technician

Level 3 (A level)

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