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Business Administration Reception Apprentice The Community Practice

We are seeking a friendly receptionist & administrator to join our Team. Duties will include all aspects of reception work along with the ‘day to day’ administration tasks that come with working in a busy GP surgery.

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Closing date: 02 Sep 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Friday. 30 hours per week (hours worked between 8:00am – 6:30pm (30 min lunch break).

    Total hours per week: 30

  • Expected duration

    12 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    01 Aug 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

To be responsible for undertaking a wide range of reception and administrative duties, such as:

  • Answering telephones promptly and directing calls where necessary. Record messages for staff, including doctors and nurses
  • To run the appointment system effectively
  • Register new patients and create new files for them
  • Maintain existing patient files up to date both on computer and manually, including matching letters to patient records
  • Using the in house system QOF – (booking assessments for patients with long term conditions)
  • Processing referrals
  • Processing prescriptions
  • Participating in audits- assess, evaluate and improve care of patients in a systematic way
  • Chaperoning patients when needed
  • Sorting incoming post and scanning letters
  • Sending and answering emails
  • Filing paperwork
  • Dealing with complaints, following the surgery's complaints procedure
  • Actioning recalls
  • Printing and ordering blood tests
  • Dealing with deductions
  • Ensuring patient waiting areas are tidy
  • Keeping notices and signs tidy and up to date
  • Online training
  • Attend time to learn 1st Tuesday of every month
  • Any other reasonable duties as necessary

The above list of duties is not exhaustive and may be subject to change as deemed necessary.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Full on-the-job and off-the-Job training will be delivered supported by our Training Provider – Davidson Training UK Ltd
  • All training will be carried out within the workplace during working hours
  • Level 2 Functional Skills in English and Mathematics (if you already do not hold the equivalent)
  • Full training will be given leading to a recognised Business Administrator Apprenticeship Standard

What is the expected career progression after this apprenticeship?

Full-time position being offered to the right candidate, upon successfully completing the apprenticeship. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade Grade 4-9 or A-C) Desired
GCSE or equivalent Maths (Grade Grade 4-9 or A-C) Desired

Things to consider

You may be required to have a DBS check and you must observe strict confidentiality on all matters relating to the Practice and it’s patients.

About the employer

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations. Get Well, Keep Well Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition. Join In We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.


The Community Practice






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Training provider



Gemma Barr


Apprenticeship standard

Business administrator

Level 3 (A level)

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