Tyre Fitting and Customer Services Apprentice MICKS TYRES LIMITED
A customer service apprenticeship role with a difference, available within a well-known and reputable company based in Mansfield. This opportunity will not only give you an Apprenticeship at level 2 in customer services but also lots of practical experience in tyre fitting as part of a compact and friendly team.
Closing date: 31 Aug 2022
Apprenticeship summary
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Annual wage
£14,833.00
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Working week
Monday, Tuesday and Thursday 8.45am- 5.45pm, Wednesday 8.45am- 6.00pm and Saturday 9am-4pm with an unpaid 30 min lunch break.
Total hours per week: 40.75
(the hours are based on the candidate being over 18)
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Expected duration
12 Months
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Possible start date
05 Sep 2022
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Date posted
01 Aug 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000071098
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Positions
1 available
What will the apprentice be doing?
• Meeting and Greeting Customers.
• Dealing with customer enquiries and supporting with customer conflict.
• Repairing punctures
• Carrying out wheel alignment and tracking adjustments
• Advising customers on which tyres may need replacing and suggesting the most suitable type of tyre for their vehicle
• Changing tyres and ensuring it is inflated to the correct air pressure
• Completing tyre safety checks
• General housekeeping duties
What training will the apprentice take and what qualification will the apprentice get at the end?
Customer Service Practitioner Level 2, including Functional Skills if required.
You will work with expert assessors to develop new knowledge, skills and behaviours within the profession. You will experience a blended learning model, with workplace delivery and some attendance at the college. You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.
What is the expected career progression after this apprenticeship?
Potential of progression onto full time employment.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade 9-4 / A-C) Desired
About the employer
Employer
MICKS TYRES LIMITED
Address
ELM TREE STREET
MANSFIELD
NG18 2HD
Training
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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