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Tyre Fitting and Customer Services Apprentice MICKS TYRES LIMITED

A customer service apprenticeship role with a difference, available within a well-known and reputable company based in Mansfield. This opportunity will not only give you an Apprenticeship at level 2 in customer services but also lots of practical experience in tyre fitting as part of a compact and friendly team.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage

    £14,833.00

  • Working week

    Monday, Tuesday and Thursday 8.45am- 5.45pm, Wednesday 8.45am- 6.00pm and Saturday 9am-4pm with an unpaid 30 min lunch break.

    Total hours per week: 40.75

    (the hours are based on the candidate being over 18)

  • Expected duration

    12 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    01 Aug 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000071098

  • Positions

    1 available

What will the apprentice be doing?

• Meeting and Greeting Customers.
• Dealing with customer enquiries and supporting with customer conflict.
• Repairing punctures
• Carrying out wheel alignment and tracking adjustments
• Advising customers on which tyres may need replacing and suggesting the most suitable type of tyre for their vehicle
• Changing tyres and ensuring it is inflated to the correct air pressure
• Completing tyre safety checks
• General housekeeping duties

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2, including Functional Skills if required.

You will work with expert assessors to develop new knowledge, skills and behaviours within the profession. You will experience a blended learning model, with workplace delivery and some attendance at the college. You will gather learning evidence, journals and off-the-job records using your e-portfolio.

At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.

What is the expected career progression after this apprenticeship?

Potential of progression onto full time employment.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Customer care skills, Team working, Initiative, Physical fitness

Qualifications

GCSE or equivalent English (Grade 9-4 / A-C) Desired
GCSE or equivalent Maths (Grade 9-4 / A-C) Desired

About the employer

Mick’s Tyres are a local, independent tyre fitting garage offering a wide selection of brands at excellent, competitive prices. Mick’s Tyres have been servicing Mansfield and surrounding towns and villages for nearly 30 years and have built their reputation on providing an efficient fast fit service but still implementing an exceptional level of customer service. Mick’s tyres is located with fantastic links to Mansfield town centre and easily accessible for those using public transport.

Employer

MICKS TYRES LIMITED

Address

ELM TREE STREET

MANSFIELD

NG18 2HD

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Training

Training provider

WEST NOTTINGHAMSHIRE COLLEGE

Contact

Laura

apprenticeships@wnc.ac.uk

01623 900469

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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