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IT Helpdesk Apprentice INTEGRATING SOLUTIONS LTD

Velocity Academy have an exciting new opportunity for an IT apprentice with ISL Digital, a printing services company, based in Barking.

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Closing date: 30 Sep 2022

Apprenticeship summary

  • Annual wage

    £15,000.00

    12000 to 15000 depending on experience

  • Working week

    Monday to Thursday 9am - 5.30pm Friday 9am - 5pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Oct 2022

  • Date posted

    28 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000071045

  • Positions

    1 available

What will the apprentice be doing?

Your duties and responsibilities in this role will consist of:

·        Complete and maintain helpdesk tickets

·        Install monitoring software onto customers servers/desktops to ensure service can be carried out effectively

·        Call and email customers regarding delinquent Monitoring Software and fix/re-install

·        Troubleshooting basic network issues

·        Ensuring that tasks are prioritised and organised efficiently

·        Liaising with customers IT companies, and working together to solve issues

·        Maximise uptime for customers Print and Scan functionalities

What training will the apprentice take and what qualification will the apprentice get at the end?

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

 

Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician, with training in how to:

·        Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.

 

·        Address IT issues by prioritizing in response to customer service level agreements.

 

·        Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.

 

·        Support the roll out of upgrades or new systems or applications.

 

For a full list of programme modules visit: velocity-pt.co.uk

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Eager to learn, Smart attire

Qualifications

GCSE or equivalent 5 GCSE's including English and Maths (Grade A*-C/ 9-4) Essential

About the employer

Integrating Solutions Limited (ISL) is a leading independent supplier of multi-functional photocopiers (MFPs) and digital printers. We pride ourselves on always offering the latest products, print management and scanning software solutions and, most importantly, on our market leading after-sales support service. And our great solutions don’t stop at the latest equipment – we also offer the widest range of financial options so that you can really have the solution that best fits your business, and often for much less than you would expect

Employer

INTEGRATING SOLUTIONS LTD

Address

18 Muirhead Avenue

Fresh Wharf Estate

Quay Rd

IG11 7BW

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Training

Training provider

VELOCITY 1ST LIMITED

Contact

Sam Jones

sam.jones@velocity-pt.co.uk

07887340679

Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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