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Parts Sales Executive Apprenticeship Volkswagen

At TPS our Parts Sales Executive Apprentices have a diverse role. This includes sales (both on the phone and in person); stock control; health and safety logistics; order processing and delivering a high level of customer service using specialist product knowledge.

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Closing date: 09 Feb 2023

Apprenticeship summary

  • Annual wage

    £11,356.80

  • Working week

    Monday – Friday. 0830 – 1730. • Possibility of Saturday workings and / or shifts. • Working week will be confirmed on application.

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    27 Feb 2023

  • Date posted

    28 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000071001

  • Positions

    1 available

What will the apprentice be doing?

This is a key role, interacting with different areas of the Centre in a dynamic working environment.

Over the course of the apprenticeship, you will develop your knowledge of a wide range of products to understand the purpose of vehicle parts and how they function.  You will also develop life skills such as teamwork, leadership and communication while you work both behind the scenes and at the front desk.

The role requires you to be professional and approachable so that you can accurately assess customer requirements, advise them on parts required and process orders efficiently in a busy environment.

You will be involved in sales to help drive our business forward so confidence and a commitment to customer care are essential.

As a Parts Sales Executive some of your key objectives will include:

·       Accurately assessing customer part requirements

·       Using your product knowledge provide advice to customers

·       Stock control

·       Maintenance of accurate paperwork for Centre and customer records

·       Efficient processing of customer orders

·       Delivering high levels of customer service

·       Contributing to the delivery of sales targets

What training will the apprentice take and what qualification will the apprentice get at the end?

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.

Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the National Learning Centre.

This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand certifications.

On successful completion of the one year programme you will receive the following:

·       Level 2 Customer Service Practitioner Standard

·       TPS specific certifications

What is the expected career progression after this apprenticeship?

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Initiative, Methodical

Qualifications

GCSE or equivalent Maths, English (Grade C/4) Desired
GCSE or equivalent Science (Grade D/3) Desired

Things to consider

Information on the Apprentice National Minimum Wage can be found at https://www.gov.uk/become-apprentice/pay-and-conditions Please do not contact the retailer, approaching the retailer directly will not always help your application.

About the employer

Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service.

Employer

Volkswagen

Address

Unit 10, Racecourse Industrial Park, Mansfield Rd, Derby

DE21 4SX

Contact

Georgia Marlow

Georgia.marlow@apprentice-employment.co.uk

07540 716312

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Training

Training provider

BABCOCK TRAINING LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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