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Apprentice Medical Receptionist St Bede Medical Centre

An opportunity to gain experience working in a friendly busy doctor's surgery in Monkwearmouth. You will be working as part of our administration team consisting of 10 members

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Closing date: 21 Oct 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Saturday 9am – 5pm To Be Confirmed

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    24 Oct 2022

  • Date posted

    28 Jul 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Daily responsibilities will be:

  • Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. 
  • Undertake a variety of administrative duties to assist in the smooth running of the practice.
  • Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies.


  • Processing telephone requests for appointments, visits and telephone consultations ensuring accuracy of detail and prompt appropriate delivery to the appropriate healthcare professional.
  • Processing and distributing incoming (and outgoing) mail.
  • Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
  • Handling orders and collection of repeat prescriptions.
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments.
  • Taking messages and passing on information.
  • Computer data entry, processing tasks and recording information in accordance with practice procedures.
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
  • Clearing and re-stock consulting rooms as required.
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.

What training will the apprentice take and what qualification will the apprentice get at the end?

Work place based

Business and Administration Level 3

Sector subject area
15.00 - Business, Administration and Law
Sector subject area Tier 2
15.20 - Administration

What is the expected career progression after this apprenticeship?

Full time employment

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Non judgemental, Patience, Excellent phone manner, Confidentiality


GCSE or equivalent English (Grade 9-4 or A*-C or equivalent) Essential
GCSE or equivalent Maths (Grade 9-4 or A*-C or equivalent) Essential

Things to consider

The vacancy consists of a mixture of receptionist and administration work. You will deal with patients who may be worried, angry or upset. You will be working in a very busy and pressured environment at times. There will be long periods of computer work.

About the employer

The surgery provides a wide range of healthcare services to a local population of just over 9,000 patients. We are located in Monkwearmouth, Sunderland in a purpose-built premises.


St Bede Medical Centre






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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

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