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Customer Service Assistant Apprenticeship Station Garage ŠKODA

Our Customer Service Assistants are the main point of contact for customers when their vehicles are with us for maintenance or repair. We are looking for passionate, enthusiastic apprentices to join our team and help us to deliver a customer service experience that will delight our customers and encourage their continued loyalty.

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Closing date: 17 Oct 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    £4.81-£7.00 per hour – £10,004.80-14,560 Per Year

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday – Friday. 0830 – 1730. • Possibility of Saturday workings and / or shifts. • Working week will be confirmed on application.

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    07 Nov 2022

  • Date posted

    28 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000070953

  • Positions

    1 available

What will the apprentice be doing?

The Service department is vital to the success of our business. Our Customer Service Assistants play a pivotal role in delighting our customers and encouraging their continued loyalty. 

This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.

Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:

·       Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us

·       Administration; Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims

·       Team work; Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.

·       Upselling; Promoting the sale of accessories and service plans.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.

What training will the apprentice take and what qualification will the apprentice get at the end?

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.

Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.

In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the National Learning Centre.

This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand certifications.

On successful completion of the one-year programme you will receive the following:

Level 2 Customer Service Practitioner Standard

Brand specific certifications

What is the expected career progression after this apprenticeship?

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working, Initiative, Methodical

Qualifications

GCSE or equivalent Maths and English (Grade C/4) Desired

Things to consider

ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team

About the employer

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Paint and Body and Volkswagen Commercial Vehicles. Our network of Volkswagen Group approved Paint and Body Centres deliver a first class service to customers using teams of highly trained experts and the same paint, parts and materials that are used at our factories.

Employer

Station Garage ŠKODA

Address

78 Billingshurst Rd, Broadbridge Heath, Horsham

RH12 3LP

Contact

Georgia Marlow

Georgia.marlow@apprentice-employment.co.uk

07540 716312

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Training

Training provider

BABCOCK TRAINING LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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