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STL are looking for individuals to become part of our IT Support team and apprenticeship scheme, this is a central role within the STL IT team, supporting our customers and other team members within 1st/2nd Line support team looking after our IT and Communication solutions.

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Closing date: 14 Aug 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday 8:30am to 5:30pm

    Total hours per week: 40

  • Expected duration

    16 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    7 days ago

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Provide first-class front-line IT support & service delivery to STL Customers and staff 
  • Work with STL ticket system and manage your tickets from start to end, or escalate to level 2 
  • Log and manage tickets, while keeping customers updated with your progress 
  • Fix first line support issues over the phone 
  • Be involved with hands on hardware faults
  • Perform testing on new equipment in our lab and ensure ready for end user
  • Set up new starters to the business on the many company platforms - AD, 365, CRM, Telephone system etc. 
  • Set up IT equipment when required 
  • Participate in regular IT meetings and bring fresh ideas to existing processes
  • Work as part of a team to provide an end-to-end IT Service

What training will the apprentice take and what qualification will the apprentice get at the end?


  • 13 months practical training period, plus 3 months for End Point Assessment

Delivery model:

  • Work-based training with your employer
  • Day release during term time (approximately 1 day a week for 1 year)
  • Approximately four on-site assessment visits per year
  • Level 2 Functional Skills in Maths and English (7 days at college for each, if required)
  • Off the job training will count for at least 20% of an apprentice’s time at work

Qualifications included:

  • Level 2 Functional Skills in English and Maths
  • Level 3 Information Communications Technician standard

End Point Assessment:

  • Work based project and presentation
  • Portfolio based interview

What is the expected career progression after this apprenticeship?

This role could prove a long-term opportunity for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Logical, Team working, Patience


GCSE or equivalent 4x GCSEs grade including English and Maths (Grade A*-C 9/4 (or equivalent)) Desired

Things to consider

Please apply as soon as possible for this role. Should the right candidate be found prior to the closing date, then the vacancy may be closed early. Any new person applying for apprenticeship roles where Abingdon and Witney College deliver the training will be required to attend an Apprenticeship information session at Witney or Abingdon campus. This will consist of a series of initial assessments (required prior to an apprenticeship offer), completion of essential paperwork, the opportunity to find out more about the apprenticeship process, the training included, and a forum for your questions. As a new Apprenticeship Applicant, you will only have to undergo this process once. If you would like to talk to us about the assessments or if you would need any extra support to attend the Induction Day please call us on 01235 216216. By applying for this vacancy, you are giving Abingdon and Witney College permission to undertake a Learner Record Service check on your previous qualifications. Individuals who already have a Degree qualification are now eligible to do an Apprenticeship. We make every effort to ensure that applicants from non-traditional academic backgrounds or those who may not have the formal GCSE entry requirements can access apprenticeships where possible. The National Minimum Wage (NMW) for Apprentices is £4.81 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Wage for apprentices applies to both time spent on the job plus time spent training.

About the employer

STL specialise in delivering business IT, connectivity and communications – the clever behind the scenes technology that powers your business and makes sure that everything, from your website, phone lines, ordering system and emails, keeps working and is cyber secure. “For over 25 years STL have been helping businesses of all sizes across the UK use technology to better their business and make sure that they’re able to connect, communicate and collaborate with their customers and people.”







OX28 4LH

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Training provider



01235 216216

Apprenticeship standard

Information communications technician

Level 3 (A level)

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