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Apprentice Veterinary Receptionist THE ROYAL VETERINARY COLLEGE

Learn and contribute to Hospital service standards, via excellent customer service and reliable administration support, working alongside our experienced veterinary reception team. You will undertake Veterinary Receptionist training to achieve a Customer Service Practitioner Apprenticeship and the VetSkill Certificate for Veterinary Receptionists.

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Closing date: 21 Aug 2022

Apprenticeship summary

  • Annual wage

    £15,600.00

  • Working week

    5 days per week, Including 1 day per week attending College Shift work 8 hour shifts with 1 hour unpaid lunch break

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    04 Sep 2022

  • Date posted

    28 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000070813

  • Positions

    2 available

What will the apprentice be doing?

  • Building client rapport through proactive customer service
  • Promoting growth of hospital business
  • Providing resolution of queries and complaints
  • Making responsible product recommendations in line with patient wellness protocols
  • Account management
  • Diary management, medication collections, client reminders, and insurance payment processing
  • Ensuring a positive client experience by maintaining waiting room cleanliness, hygiene, and staff presentation

Ability to actively work to uphold and promote the RVC values of, professionalism and commitment, compassion and caring, dedication to quality and innovation, devotion to the advancement of knowledge and the alleviation of suffering.

Display screen equipment use.

Infection control duties required.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner with VetSkill Level 2 Certificate for Veterinary Receptionists
  • The Apprentice position will be primarily located at our Camden Campus in London.

4 Royal College Street, London NW1 0TU

 

What is the expected career progression after this apprenticeship?

The Apprentice will be able to apply for Veterinary Receptionist positions as they become available.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English Language (Grade Grade A*-C/9-4) Essential
GCSE or equivalent in 2 additional subjects (Grade Grade A*-C/9-4) Essential
GCSE or equivalent Mathematics (Grade Grade A*-C/9-4) Essential
GCSE or equivalent Science (Grade Grade A*-C/9-4) Essential

Things to consider

This position can be quite challenging dealing with the demands of a busy veterinary environment. Do not contact the employer directly. Please contact Gemma Wilson or Stephanie Ross on 01480 422060 if you have any queries when making your application. *Please note, the employer reserves the right to close this vacancy before the closing date if sufficient applications are received. Please apply early to avoid potential disappointment* Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates

About the employer

The Royal Veterinary College is a veterinary school with campuses in central London and Potters Bar. It is the oldest and largest veterinary school in the UK and one of only eight in the country where students can study to become a vet. The Beaumont Sainsbury Animal Hospital has a team of dedicated small animal and ex𝑜tic species vets and nurses, offering a professional and caring service from our fully equipped teaching hospital in London.

Employer

THE ROYAL VETERINARY COLLEGE

Address

4 Royal College Street

London

NW1 0TU

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Training

Training provider

THE COLLEGE OF ANIMAL WELFARE LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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