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Apprentice IT Support Technician (Start Software) Start Software

Estio Training have an exciting new opportunity for an apprentice IT Support Technician with Start Software a software development and consulting business based in Telford.

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Closing date: 22 Aug 2022

Apprenticeship summary

  • Annual wage

    £14,000.00

  • Working week

    Monday to Friday 08:30am - 17:00pm

    Total hours per week: 37.5

  • Expected duration

    17 Months

  • Possible start date

    29 Aug 2022

  • Date posted

    28 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000070694

  • Positions

    1 available

What will the apprentice be doing?

  • Deal with first line support enquiries from clients.
  • Setting up handsets, investigating problems with data on handsets.
  • Investigating report issues.
  • Initial investigation into problems reported.
  • Handling enquiries by telephone and email.
  • Logging issues raised by clients on our system and providing clients with information as required.

What training will the apprentice take and what qualification will the apprentice get at the end?

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
  • Prioritise systems support tasks and monitor and maintaining system performance.
  • Maintain regulatory, legal and professional standards.
  • Support the information systems needs for your business.
  • Level 3 national certificate.

What is the expected career progression after this apprenticeship?

The role offers long term security and the opportunity to progress into a permanent position.

Requirements and prospects

Desired skills and personal qualities

Attention to detail, Team working, Initiative, Accuracy, Can do attitude, Flexible approach to work, Ability to remain calm, Ability to prioritise workload, Passion for technology, Desire to learn

Qualifications

GCSE or equivalent English (Grade A*-C/9-4 or equivalent) Essential
GCSE or equivalent maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

Comfortable with continuous change. Ability to remain calm in a fast paced and stressful environment.

About the employer

Start Software is an award-winning software development and consulting business. Helping businesses of all sizes create easy-to-use desktop software and mobile apps.

Employer

Start Software

Address

E Innovation Centre

Telford

Wolverhampton

TF2 9FT

Contact

Stephanie Mallinson

stephanie.mallinson@estio.co.uk

0113 3500 333

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Training

Training provider

ESTIO TRAINING LIMITED

Apprenticeship standard

Information communications technician

Level 3 (A level)

Before you apply

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