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Technical Customer Service Advisor Apprentice MARLEY LIMITED

As part of the Technical Advisory Team based at Burton Upon Trent, you will be responsible for delivering market leading customer service and technical support, guidance and advice to meet our customers and internal stakeholder’s requirements. You will also be working towards a Customer Service Practitioner Level 2 Qualification.

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Closing date: 09 Dec 2022

Apprenticeship summary

  • Annual wage


    The wage is starting at £12,000 but the employer could pay up to £15,000 depending on experience

  • Working week

    Monday - Friday shifts are alternating between: - 8:00am - 4:00pm - 9:00am - 5:00pm

    Total hours per week: 36.5

  • Expected duration

    12 Months

  • Possible start date

    12 Dec 2022

  • Date posted

    28 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Your key responsibilities are:
• To provide customer service, technical support and advice on the use of the company’s products and services in line with Marley guidelines and British standards across multiple channels (calls, emails, live chat)
• Offer detailed technical support on all our products and accessories and qualify technical enquiries and action within the customers specified timeframe
• To provide elevated levels of customer experience, ensuring that the services provided are accurate and well presented, both written and verbally
• To learn and train on completion technical specifications and material estimates from customers construction drawings for the company’s products which are compliant with internal and external standards
• Maintain the technical software system to ensure information is accurate and up to date for customers
• Develop and maintain a strong knowledge on technical standards, legislation and building trends
• Work closely with internal departments, such as R&D, Marketing and Commercial to deliver the best possible customer service and develop, improve and ensure technical information and data is accurate in relation to the performance and installation of all Marley products and accessories
• Maintain focus on gold standards of safety always, constantly vigilant and pro-active in respect of recognising and reporting hazards, ensuring high levels of awareness and taking a continuous improvement approach to the working environment and safety behaviours in respect of self, colleagues and any other third parties/visitors
• Always seek to add value, applying lean principles, wherever applicable
• Any other duties that are within the capability of the job holder that may be required from time to time

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2
  • Functional Skills in English and Maths if needed
  • Off the job training
  • End Point Assessment 

What is the expected career progression after this apprenticeship?

Full time positions will be offered upon successful completion of your apprenticeship 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Team working, Initiative, Patience


GCSE or equivalent English and Maths (Grade 4/C or above) Desired

Things to consider

Please do not apply directly to the company and direct applicants will be discarded.

About the employer

Marley is a UK leader in the manufacture and supply of pitched roof systems to the construction market through three main channel partners, comprising builders' merchants, roofing merchants and roofing contractors. Marley has a highly respected brand with a near 100-year heritage and is widely recognised in the UK roofing industry for its complete roofing range and system, service, reputation and quality.







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Training provider



Harrison Baker


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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