Administration Apprentice ESSEX AND KENT ELECTRICAL SERVICES LIMITED

We are seeking an apprentice with a strong drive and determination to succeed in this busy customer facing role. You will be motivated by results and will strive to deliver a high level of customer satisfaction, which is essential to maintaining our positive reputation.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2023

Apprenticeship summary

  • Annual wage

    £10,982.40 to £21,673.60

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 8am - 5pm, with a 1-hour lunch break

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    14 Jul 2023

  • Date posted

    24 Oct 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000070464

  • Positions

    1 available

What will the apprentice be doing?

  • Provide full admin support to the office team, mainly the Electrical Contracts Manager
  • Perform data-entry, documentation, printing, and filling duties
  • Assist in any ad-hoc duties, projects, and activities as and when required
  • Interpersonal skills - building and maintaining relationships
  • Liaise with clients and maintain high standards with clients and potential customers
  • Undertake and lead projects as and when required
  • Review processes autonomously and make suggestions for improvements
  • Decision making and exercising judgement

You will listen carefully and evaluate all relevant information and respond to customer needs, creating a positive customer interaction and experience. Importantly you must be comfortable working in a fast-paced environment where jobs are received and processed on a daily basis. There will be an element of decision and problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The apprentice will be working towards the Business Administrator Level 3 apprenticeship standard
  • All delivered within the workplace via online training and at Colchester Institute Campus

What is the expected career progression after this apprenticeship?

We are a growing company and have experienced rapid growth since our inception in 2017. Although this is a entry level job opportunity, we are looking to further develop the role and with the right candidate invest in further training opportunities.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Patience

Qualifications

GCSE or equivalent maths and English (Grade 9-4/A*-C) Essential

Things to consider

This is a dynamic role that will evolve with the requirements of the business. There is scope to earn overtime, but this is on negotiation and not essential. The role is office based and you will be given equipment associated with the role.

About the employer

Essex and Kent Electrical Services Ltd has been trading as electrical contractors since 2017 and are NICEIC approved and is based in Gosfield Essex. We are CHAS and Constructionline accredited and also employ an external H&S consultant. We are trained as UKATA 1 and 2 therefore able to work on non-licensed asbestos negating the need to stop work on site and able to carry this out ourselves. In addition all our operatives are asbestos aware trained and CSCS/ECS registered. We are currently heavily involved in the social housing sector working for clients such as Chorus Group, Cotman Housing and Places for People undertaking; VOID electrical works, rewire programs, EICR's in occupied and unoccupied properties and reactive works. We have a robust back office process that provides a high quality service for our clients. We provide up to date data and information which tells our clients the progress of jobs, job completion and customer service standards being achieved along with weekly submission of relevant electrical documents such as EICR's, electrical installation certificates, minor works and Part P notifications. For our larger clients we provide a client relationship manager who will develop a working relationship with clients in order to ensure the quality of works. We work closely with our clients in order to achieve satisfactory outcomes to EICR's where reasonably practicable to do so; by carrying out recommended remedial works to installations whilst on site and in prior agreement with our client. Where this may not be achieved for reasons such as extensive works being required, we work with our clients to advise them of the necessary works required along with a quotation for the work within 2 working days.

Employer

ESSEX AND KENT ELECTRICAL SERVICES LIMITED

Address

ORANGE HALL UNIT 5

GOSFIELD

HEDINGHAM ROAD

CO9 1SA

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Training

Training provider

COLCHESTER INSTITUTE

Contact

Colchester Institute - Apprenticeship Team

ci.apprenticeships@colchester.ac.uk

01206 712043

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Jun 2023