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Apprentice Associate (Sales Department) DSV Road

DSV has an exciting opportunity to join our Sales department. This role offers you great development & exciting career opportunities. We are looking for someone who is enthusiastic & committed. We offer a supported apprenticeship programme with on-site training & guidance from an external provider leading to a National recognised qualification.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage


    Hourly salary of £5.50 (for the first 6 months) moving up to £6.00 thereafter.

  • Working week

    • Monday to Friday • 9:00am - 17:00pm

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    15 Sep 2022

  • Date posted

    27 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Respond to customer queries giving accurate quotes in a timely manner using preferred DSV tools, building strong relationships with customers, ensuring we meet their requirements and expectations.


  • Respond to customer queries giving accurate quotes in a timely manner
  • Identify and communicate to Sales Executives potential sales opportunities for follow up, this can include arranging appointments for visit by the relevant Sales Executive
  • Targeted communication on all DSV services to new and existing customers
  • Communicate effectively in a professional manner with DSV's partners and the operational department
  • Respond to queries raised by partners within set time scales as required by departmental and company requirements
  • Offer cover for other spot quote colleagues during times of sickness and holidays
  • Answering the telephone and dealing with general email queries

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

This apprenticeship will be delivered in the workplace. You will have a dedicated assessor who will provide guidance and monitor progress throughout. You will have access to an online portfolio to allow you to monitor your progress and log work completed.

What is the expected career progression after this apprenticeship?

  • A role in a successful, dynamic company
  • Be a part of a strong team of performance driven colleagues
  • Great future career prospects for advancement
  • A professional working environment

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Presentation skills, Administrative skills, Number skills


GCSE or equivalent English (Grade 4/c or above) Essential
GCSE or equivalent Maths (Grade 4/C or above) Essential

Things to consider

• Paid Weekly salary of £5.50 (for the first 6 months) moving up to £6.00 thereafter • Holidays 21 days per annum plus National Bank Holidays • Car Park on site • Fruit basket each week for the office • Free tea and coffee

About the employer

People are at the core of who we are - the drive, talent, and devotion they bring to the table every day are what make DSV the exciting place it is. It’s a dynamic and fast-moving environment with rapid decisions at every level – where ambition meets teamwork in an effort to face challenges, succeed, move forward, and make a difference.


DSV Road


Gateway House

Stonehouse Lane


RM19 1NX


Georgia Marlow

07540 716312

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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