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Apprentice Technical Sales Engineer WHEELABRATOR GROUP LIMITED

Candidate will be a motivated team player with excellent communication skills and ability to engage with internal colleagues at all levels internationally and the ability to liaise with customers and in the UK, Eire and abroad. Role will report to Internal Customer Sales & Service Manager and be part of a small team. Dept.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2022

Apprenticeship summary

  • Annual wage

    £14,000.00

    £14,000 - £16,000

  • Working week

    Monday-Thursday 0830-1645, Friday 0830-1545 with 30 minutes lunch break. Hybrid working is available and will be discussed upon commencement.

    Total hours per week: 37.75

  • Expected duration

    12 Months

  • Possible start date

    30 Oct 2022

  • Date posted

    27 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000070416

  • Positions

    1 available

What will the apprentice be doing?

  • Key role within the Sales and Service Dept. processing customer quotations and orders quickly and accurately
  • Team Player flexible approach to tasks given to you
  • Research and retrieve technical information and drawings to support creation of customer quotations
  • Answering calls, processing orders and following customer instructions from all areas
  • Ensuring customer notes and reports are entered onto the company's customer management system
  • Liaising with logistics and assist with the Service Dept

What training will the apprentice take and what qualification will the apprentice get at the end?

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation in any sector. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts. You may be the first point of contact. You will demonstrate excellent customer service skills in line with company strategy and behaviours as well as product/service knowledge when delivering to your customers.  Apprenticeship Course work will be provided by the Tutor remotely, with 1 day per week set aside in the work place for apprenticeship training, at the end of the course a Customer Service Practitioner L2 qualification will be gained.

What is the expected career progression after this apprenticeship?

  • Once training is completed, should the apprentice have completed satisfactory performance, there will be an opportunity for a full time position.
  • Ongoing training will be given.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Number skills, Team working, Good spoken / written English, Ability to work to deadlines, Ability to work efficiently, Ability to take directives, Confident and outgoing, Personable, Positive outlook, Career driven and motivated

Qualifications

GCSE or equivalent English / Maths (Grade 4/C and above) Desired
A Level or equivalent Any (Grade C and above) Desired

Things to consider

After training has completed and the apprenticeship has finished, salary will increase to national minimum wage for the relevant age group.

About the employer

Wheelabrator Group is a world leading provider of surface preparation technology offering a complete range of machines, parts and services, Apprentice will be working from the UK office Altrincham, based in the Internal Sales & Service department. The office has approximately 20 staff from a total of approximately 130 in the UK.

Employer

WHEELABRATOR GROUP LIMITED

Address

Wheelabrator House 22 Edward Court Broadheath

Altrincham

Cheshire

WA14 5GL

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Training

Training provider

GINGER NUT MEDIA LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2022