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Medical Receptionist Apprentice Ringwood Medical Practice

Ringwood Medical Practice are looking to recruit a Medical Receptionist Apprentice to join their expanding team. This is an exciting opportunity for anyone with a desire to have a career in the Healthcare industry.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Sep 2022

Apprenticeship summary

  • Annual wage


    Please do not contact the employer directly. Learning Skills Partnership is the main point of contact for this vacancy as we are providing a full recruitment service for the employer.

  • Working week

    Days and shifts are to be confirmed

    Total hours per week: 37.0

  • Expected duration

    14 Months

  • Possible start date

    12 Sep 2022

  • Date posted

    27 Jul 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
  • Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
  • To support clinical colleagues in the efficient running of all patient contacts.


Key Responsibilities:

  • Answering telephones and dealing with requests for-
  • Appointments
  • Home visits
  • Triage
  • Messages
  • Telephone Consultations
  • Emails

Welcoming patients at the main reception desk and assisting them with –

  • Appointments
  • Handling patient / GP correspondence – both incoming and outgoing
  • Receiving medical emergencies and taking appropriate action in accordance with procedures
  • Issuing Blood Pressure Monitors

Computer systems

  • Proficiency in all existing and new computer systems
  • Entering, searching and updating patient information
  • Contacting patients as requested by GP
  • Processing Prescriptions for Drs Authorisation

Chaperoning patients

  • As requested by GP or other health care professional.

Housekeeping duties will include -

  • Opening up and closing down the reception office and waiting room, loading and unloading dishwasher at the start and end of the day.

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2.

This apprenticeship programme is delivered with a blended learning approach and includes a mixture of on site tutor visits and online tutor led sessions. All delivery is completed in the workplace and you will not need to attend any off-site training.

What is the expected career progression after this apprenticeship?

Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become a permanent member of the team.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Initiative


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

Ringwood Medical Centre is dedicated to providing a high quality of service in a caring environment. Our building offers easy access for disabled patients and we are Dementia and Learning Disability Friendly. We form part of the of the West Hampshire Clinical Commissioning Group which covers a wide area of the New Forest.


Ringwood Medical Practice





BH24 1JY

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Sep 2022