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Kia Service Advisor Apprentice HUMMING BIRD MOTORS PLC

Would you like a career in the automotive industry as a Service Adviser, working for Kia, a dynamic and exciting brand whose company ethos is 'Family like Care'? Duties include meeting and greeting visitors, booking cars in for service and MOT's etc.

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Closing date: 31 Aug 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    8.30am - 5.00pm, days Mon-Fri

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    02 Aug 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000070258

  • Positions

    1 available

What will the apprentice be doing?

Do you want to join the UK's most exciting and dynamic car brand whose company ethos is "Family like Care"?

If the answer is "yes", then the Kia Apprenticeship Programme could be the career route for you. Hummingbird Motors are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects.

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

  • Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
  • Upselling and cross-selling additional products and services
  • Booking in cars for MOT's and service
  • Liaising with workshop vehicle technicians for updates with vehicle repair timescales
  • Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
  • Working to a high level of customer service at all times
  • General ad hoc duties as and when required

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Standard. You will be required to attend the Kia Academy Training Centre in Nottingham for your block release training.

Service Advisor, Intermediate Apprenticeship (1 year).

Standard training will include:

Nationally recognised qualifications IMI level 2
Certificate in Customer Service for the Automotive Industry
ATA Accreditation Customer Service Advisor
Bespoke Kia off-the-job training including certification to 'Silver' level Service Advisor
Regular in dealer review and assessment visits

What is the expected career progression after this apprenticeship?

Possible permanent position on the completion of the apprenticeship.

On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

Whether you’re a private motorist or a company car driver, you’ll find new Kia offers and a constantly changing stock of Kia Approved used cars. As a Kia approved repairer, we also offer a full aftersales service including servicing, repair, warranty, parts and accessories. You can book your service or MOT here and find our latest Kia offers. Whatever you expect or think you know about Kia, we go one step further. It proves our fixation with quality – it explains why so many people choose our cars, and why we keep growing all over the world. Plus, with our state-of-the-art European Factory, the future is brighter than ever for Kia.

Employer

HUMMING BIRD MOTORS PLC

Address

363 EDGWARE ROAD

THE HYDE

LONDON

NW9 6AF

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Training

Training provider

NOTTINGHAM COLLEGE

Contact

Molly

kia@nottinghamcollege.ac.uk

01159457512

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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